{"id":3759505,"url":"https://alion.io/job/pvcase-customer-education-manager","title":"Customer Education Manager","company":{"id":56436,"name":"PVcase","domain":"pvcase.com","url":"https://alion.io/company/pvcase","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":{"min":46400,"max":66700,"currency":"EUR","period":"year","gross":true,"usd_annual":74881},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Gemini","optional":true},{"name":"Google Workspace","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-04T13:45:07Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T19:30:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Education Manager will take full, end-to-end ownership of PVcase’s Customer Academy. This builder role is the first of its kind, responsible for creating a scalable education program that improves onboarding, accelerates time-to-value, increases product adoption, and reduces reliance on reactive support. You will work cross-functionally across Customer Success, Support, Product, and Marketing to ensure customers can self-serve and continuously learn as the platform evolves.\nSet the direction. Own the customer education strategy and roadmap, connecting customer needs, product priorities, and business goals. Decide where education can make the greatest difference and focus effort accordingly.\n\nTurn strategy into delivery. Lead initiatives from discovery through launch and improvement, coordinating contributors, managing dependencies, and making realistic decisions about scope and capacity.\n\nEvolve the Academy and learning experience. Own the learning platform, course structure, and learner journey. Develop learning paths and certification programs for different roles and skill levels, with practical ways to demonstrate proficiency.\n\nBring expertise together. Work with technical experts to turn product knowledge and industry best practices into useful learning. Shape and assemble courses, coordinate production and reviews, and ensure materials remain accurate and accessible.\n\nMake learning part of the customer journey. Partner with customer, technical, and product teams to promote education and connect it with onboarding, product releases, and ongoing adoption.\n\nExperiment and improve. Speak with customers, test formats and delivery approaches, and use learner feedback, Academy analytics, and product usage to decide what to improve, expand or stop.\n\nBuild a program that scales. Establish practical processes for content creation, review, updates, and localization, working with technical contributors and translation services. Coordinate with Help Center, Community, and technical teams to create a connected experience.\n\nRequirements\nExperience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results.\n\nStrong ownership and judgment, with the ability to prioritize, coordinate contributors, and deliver independently.\n\nA practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences yourself.\n\nClear communication and an analytical, experimental mindset. You’re comfortable making progress with incomplete information and adapting when something doesn’t work.\n\nPreferred experience\nYou do not need to be a solar expert. We welcome candidates who are curious about our industry and willing to learn how our customers work.\nLaunching or scaling certification programs, customer academies, or multilingual education.\n\nSupporting technical or engineering audiences, or familiarity with CAD tools and solar workflows.\n\nProficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows (e.g., TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, Adobe Creative Cloud).\n\nRecent experience with AI authoring tools to improve workflow and course content creation, including tools like ChatGPT, Gemini, and Claude.\n\nWhat success looks like\nMore customers discovering, using, and benefiting from education, supported by clear priorities and a repeatable delivery process.\n\nImproved enrollment, active learning, demonstrated proficiency, certification attainment, and learner feedback, alongside course completion.\n\nEvidence of education contributing to faster onboarding, stronger product adoption, and fewer repetitive support inquiries, evaluated with partner teams over time.\n\nAbout us\nPVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time - to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.\nWhether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals - our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.\nGet ready to enjoy\nFlex benefit package, customizing perks to match your unique style.\n\nEnjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.\n\nFlexible working hours, harmonizing your personal and professional life.\n\nHalf-day Summer Fridays.\n\nFull training and onboarding program for a seamless start.\n\nExclusive work only with international markets.\n\nConsiderable & steadily increasing salary, recognizing and rewarding your dedication.\n\nFrequent in-office and after-hours activities with team members.\n\nParticipation in international training programs.\n\nInternal transparency with company results and salary system, promoting a culture of trust and collaboration.\n\nAdditional paid vacation days, including birthdays, volunteering, and other occasions.\n\nSalary Range:\nLithuania: 46,400 - 66,700 EUR gross/yearly.\n\nSpain: 43,100 - 62,000 EUR gross/yearly.\n\nImmigration-related employment support, such as visa sponsorship or transfer, is not available for this position.","description_format":"text","description_chars":5694,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-11-04T18:07:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:1","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":74881,"is_top_pay":true},"html_url":"https://alion.io/job/pvcase-customer-education-manager","json_url":"https://alion.io/job/pvcase-customer-education-manager.json","meta":{"generated_at":"2026-11-05T21:57:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56436},"rest":"https://alion.io/mcp/rest/get_company?id=56436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpvcase-customer-education-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpvcase-customer-education-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpvcase-customer-education-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pvcase-customer-education-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpvcase-customer-education-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3759505}},{"tool":"search_jobs","arguments":{"company":"pvcase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3759505},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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