{"id":1904504,"url":"https://alion.io/job/pvcase-customer-success-manager-german-speaking","title":"Customer Success Manager (German speaking)","company":{"id":56436,"name":"PVcase","domain":"pvcase.com","url":"https://alion.io/company/pvcase","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":{"min":36500,"max":55000,"currency":"EUR","period":"year","gross":true,"usd_annual":61738},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:55:29Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T07:15:05Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.\nOur Customer Success Management team oversees all post-sales activities with our customers-renewable energy developers-including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.\nResponsibilities:\nOwn a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.\n\nDrive healthy adoption, net retention, and churn targets.\n\nConduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.\n\nEngage with executive sponsors and decision-makers within customer organizations as needed.\n\nOwn the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.\n\nCollaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.\n\nAct as a customer liaison within the organization, advocating to senior leadership as needed.\n\nContribute to process development and organizational growth projects.\n\nRequirements\nMinimum two years Customer Success experience.\n\nFluent in English and German, with additional languages a plus.\n\nRenewable Energy industry experience (or experience in a related field) not required, but a strong plus.\n\nDemonstrated experience developing and fostering relationships at all levels within customer organizations.\n\nStrong communication skills to effectively collaborate with internal and external teams.\n\nAccurate forecasting skills and a good understanding of the customer base.\n\nConflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.\n\nUnderstanding of customer metrics and the ability to analyze data to drive insights.\n\nProficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.\n\nOutstanding written and verbal communication skills required.\n\nRemote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.\n\nStartup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.\n\nAbout us\nPVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time - to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.\nWhether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals - our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.\nGet ready to enjoy\nFlex benefit package, customizing perks to match your unique style.\n\nEnjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.\n\nFlexible working hours, harmonizing your personal and professional life.\n\nHalf-day Summer Fridays.\n\nFull training and onboarding program for a seamless start.\n\nExclusive work only with international markets.\n\nConsiderable & steadily increasing salary, recognizing and rewarding your dedication.\n\nFrequent in-office and after-hours activities with team members.\n\nParticipation in international training programs.\n\nInternal transparency with company results and salary system, promoting a culture of trust and collaboration.\n\nAdditional paid vacation days, including birthdays, volunteering, and other occasions.\n\nSalary Range:\nSpain: 36,500 - 55,000 EUR gross/yearly.\n\nGermany : 50,000 - 73,000 EUR gross/yearly.\n\nImmigration-related employment support, such as visa sponsorship or transfer, is not available for this position.","description_format":"text","description_chars":4675,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-05T12:18:43Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":0.9,"age_days":18,"expected_fill_days":42,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":61738,"is_top_pay":true},"html_url":"https://alion.io/job/pvcase-customer-success-manager-german-speaking","json_url":"https://alion.io/job/pvcase-customer-success-manager-german-speaking.json","meta":{"generated_at":"2026-10-24T07:28:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56436},"rest":"https://alion.io/mcp/rest/get_company?id=56436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpvcase-customer-success-manager-german-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpvcase-customer-success-manager-german-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpvcase-customer-success-manager-german-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pvcase-customer-success-manager-german-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpvcase-customer-success-manager-german-speaking"}]}