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ApplicableSpecialism\nAdvisory - OtherManagement Level\nManagerJob Description & Summary\nThe ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.Responsibilities\nLead end-to-endServiceNowimplementation and enhancement projects from requirements gathering to deployment.\nManage and mentor a team ofServiceNowdevelopers and administrators, ensuring skills development and career growth.\nOversee the design, development, and maintenance of custom applications and modules on theServiceNowplatform.\nConfigure and implement workflows, forms, business rules, and client/server scripts using JavaScript.\nProvide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.\nCollaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.\nDrive integration ofServiceNowwith external systems using REST/SOAP APIs.\nEstablish and enforce coding standards, code reviews, and quality assurance processes.\nPlan and manageServiceNowupgrade and enhancement cycles.\nAct as the primary point of contact for escalations, risks, and delivery challenges.\nQualifications\n7-10 years of working experience inServiceNowdevelopment and implementation.\n3+ years in a leadership ormanagerial role overseeingServiceNowprojects and teams.\n ServiceNowCertified System Administrator (CSA) - required.\n ServiceNowCertified Application Developer (CAD) - required.\nServiceNowITSM Certification - preferred.\nExperience managing multipleServiceNowprojects simultaneously.\nRequired Skills\nStrong leadership, stakeholder management, and project delivery skills.\nProficient in JavaScript for client-side and server-side scripting within theServiceNowplatform.\nSkilled in building custom applications and workflows across modules.\nDeep understanding of REST and 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Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}Desired Languages (If blank, desired languages not specified)\nTravel Requirements\nNot SpecifiedAvailable for Work Visa Sponsorship?\nNoGovernment Clearance Required?\nNoJob Posting End Date","description_format":"text","description_chars":3488,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Management Consulting","Tax Advisory & 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