{"id":2121483,"url":"https://alion.io/job/pwc-oracle-cx-senior-manager","title":"Oracle CX - Senior Manager","company":{"id":714797,"name":"PwC UK","domain":"pwc.co.uk","url":"https://alion.io/company/pwc-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:59:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T21:42:59Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Industry/Sector\nNot ApplicableSpecialism\nOracleManagement Level\nSenior ManagerJob Description & Summary\nThe Opportunity\nJoin our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.\nAs an Oracle CX - Senior Manager you will lead client-facing Oracle Lead to Revenue consulting work, focusing on Oracle lead management, sales automation, marketing automation, and customer experience solutions that help organizations improve how they manage the customer journey from lead generation through revenue realization. As a Senior Manager you will guide large projects, shape process improvements, and draw on your influence, sound judgment, and industry knowledge to advise clients, solve complex issues, and develop diverse teams that contribute to operational excellence within our Oracle practice. In this role at PwC, you will bring structure to complex implementation efforts, translate business needs into practical system configuration choices, and provide direction across multiple work streams while maintaining clear communication with stakeholders.\nKey Responsibilities\n1. Strategic CX Leadership\nDefine the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.\nBuild a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.\nDrive digital transformation initiatives focused on customer-centric processes.\nAdvise executive stakeholders on innovation, platform modernization, and best practices.\n2. Solution Architecture & Platform Management\nServe as the platform owner for the full Oracle CX Cloud suite.\nOversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).\nEnsure high availability, scalability, and performance of CX applications.\nEvaluate new Oracle CX capabilities and lead adoption initiatives.\n3. Program & Project Delivery\nLead full lifecycle Oracle CX implementations, migrations, and enhancement programs.\nManage delivery teams including internal resources, system integrators, and vendors such as Oracle.\nOversee project governance, budgets, timelines, and risk management.\nEnforce quality standards across configuration, testing, deployment, and change management.\n4. Customer Journey Optimization\nPartner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.\nMap and modernize customer journeys using Oracle CX capabilities.\nImplement automation, personalization, AI/ML, and omnichannel engagement solutions.\n5. Data, Reporting & Analytics\nDrive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.\nOversee customer insights, segmentation, dashboards, and KPI frameworks.\nEnsure data governance, quality, and compliance across CX platforms.\n6. Team Leadership\nLead and mentor CX architects, functional consultants, administrators, developers, and business analysts.\nBuild a high-performing team culture focused on innovation, collaboration, and continuous improvement.\nOversee resourcing, workload planning, and vendor management.\n7. Stakeholder & Change Management\nAct as the primary liaison between business leaders and technical teams.\nManage communications, training, and adoption strategies for new CX capabilities.\nServe as an escalation point for CX operational or platform issues.\n8. Compliance, Security & Risk Management\nEnsure CX platforms adhere to security, regulatory, and audit requirements.\nOversee access controls, data privacy measures, and best practices for safe customer data handling.\nImplement risk mitigation strategies for mission-critical CX systems.\nRequired Qualifications\nEducation & Experience\nBachelor’s degree in Business, Technology, Computer Science, or related domain (MBA preferred).\n10-15+ years of experience in CRM/CX technology, with significant Oracle CX Cloud leadership experience.\nProven experience delivering large-scale, multi-region Oracle CX transformation programs.\nTechnical Expertise\nExpertise in Oracle CX Cloud modules:\nSales Cloud\nService Cloud\nMarketing Cloud / Eloqua\nOracle CPQ\nOracle Commerce\nOracle Subscription Management\nStrong knowledge of integrations (OIC, APIs, SOA), data models, and CRM architecture.\nUnderstanding of customer data platforms, lead lifecycle, case management, digital marketing, and omnichannel engagement.\nLeadership Skills\nStrong executive communication, influencing, and stakeholder management capabilities.\nAbility to translate business needs into scalable technology solutions.\nDemonstrated experience leading high-performing cross-functional teams.\nStrong analytical and problem-solving skills.\nPreferred Qualifications\nOracle Cloud certifications in Sales, Service, CPQ, or Marketing.\nExperience in subscription, telecom, SaaS, utilities, or retail industries.\nFamiliarity with Salesforce or other CRM ecosystems.\nPMP, Agile, or ITIL certifications.\nExperience with AI/ML-driven CX solutions, chatbots, and automation tools.\nTravel Requirements\nNot SpecifiedJob Posting End Date","description_format":"text","description_chars":5445,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-08T23:59:34Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.731,"p_room":0.55,"age_days":13,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/pwc-oracle-cx-senior-manager","json_url":"https://alion.io/job/pwc-oracle-cx-senior-manager.json","meta":{"generated_at":"2026-10-22T23:18:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":714797},"rest":"https://alion.io/mcp/rest/get_company?id=714797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpwc-oracle-cx-senior-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpwc-oracle-cx-senior-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpwc-oracle-cx-senior-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pwc-oracle-cx-senior-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpwc-oracle-cx-senior-manager"}]}