{"id":3083402,"url":"https://alion.io/job/pwc-uk-acceleration-center-cloud-engineering-data-analytics-ceda-cloud-administrator-devops-senior-associate","title":"Acceleration Center - Cloud Engineering, Data & Analytics (CEDA) - Cloud Administrator & DevOps - Senior Associate","company":{"id":714797,"name":"PwC UK","domain":"pwc.co.uk","url":"https://alion.io/company/pwc-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":88,"ghost_share":0,"stale_share":0.943,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Monterrey, Mexico","Guadalajara, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":91000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"GitOps","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Redis","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-27T09:47:49Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Industry/Sector\nNot ApplicableSpecialism\nManaged ServicesManagement Level\nSenior AssociateJob Description & Summary\nAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.\nIn IT systems administration at PwC, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions. You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues.\nFocused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.\nExamples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:\nRespond effectively to the diverse perspectives, needs, and feelings of others.\nUse a broad range of tools, methodologies and techniques to generate new ideas and solve problems.\nUse critical thinking to break down complex concepts.\nUnderstand the broader objectives of your project or role and how your work fits into the overall strategy.\nDevelop a deeper understanding of the business context and how it is changing.\nUse reflection to develop self awareness, enhance strengths and address development areas.\nInterpret data to inform insights and recommendations.\nUphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.\nThe Opportunity\nWhen you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.\nAs part of the Application Support team you will provide critical technical support for cloud-based Tax applications, securing reliability and performance. As a Senior Associate, you will analyze complex issues, mentor junior team members, and build meaningful client connections while navigating the intricacies of application support in a dynamic environment.\nResponsibilities\nProvide essential technical support for cloud-based Tax applications\nAnalyze complex issues and propose viable solutions\nMentor junior team members to enhance their skills\nBuild and maintain positive client relationships\nNavigate the complexities of application support in a dynamic setting\nMaintain the reliability and performance of applications\nCollaborate with cross-functional teams to address challenges\nUphold service delivery standards\nWhat You Must Have\nBachelor's Degree\n3 years of experience in application support\nOral and written proficiency in English required\nWhat Sets You Apart\n3 years of experience in application support\nExperience with Microsoft Azure PaaS\nSkilled in SQL for issue analysis\nFamiliarity with Kusto Query Language (KQL)\nExperience with Microsoft DevOps and CI/CD pipelines\nScripting experience in Bash, PowerShell, Python\nUnderstanding of ITIL processes\nExperience with monitoring tools like DataDog\nAbility to manage competing priorities\nSkills needed for the role\nSenior Associate - Cloud Administrator & DevOps (4-7 Years) A highly skilled engineer responsible for designing, implementing, optimizing, and supporting cloud infrastructure and DevOps toolchains across AWS environments. This role is expected to function as a technical SME, leading complex cloud builds, automation frameworks, CI/CD enhancements, security integrations, and performance engineering activities. The Senior Associate independently handles L3 issues, collaborates closely with applications, security, and network teams, and plays a key role in enforcing enterprise ITSM and operational reliability standards.\nMinimum Degree Required:\nBachelor’s Degree\nDegree Preferred:\nBachelor’s or Master’s degree in Computer Science, Engineering, or related field.\nMinimum Years of Experience:\n4-7 year(s)\nCertifications Required:\nNone\nCertifications Preferred:\nAWS Solutions Architect Associate/Professional, Terraform Associate, CKA/CKAD, DevOps Certifications\nRequired / Mandatory Knowledge/Skills:\n(character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*\n1. Advanced Cloud Engineering & Architecture Support\nDesign and build scalable AWS infrastructure using best practices for compute, network, storage, and identity.\nImplement advanced VPC architectures including transit gateways, hybrid connectivity, private link integrations, and multi-account security patterns.\nOwn environment hardening - IAM baselines, trusted access, key rotation, secrets management, OS/VM hardening.\nImplement and tune autoscaling, caching (Redis/ElastiCache), load balancers, and distributed system patterns.\n2. DevOps Engineering & Platform Automation\nArchitect end-to-end CI/CD pipelines with automated tests, security scans, artifact reuse, environment promotion, and canary/blue-green deployments.\nBuild advanced IaC modules (Terraform/CloudFormation) with reusable patterns, modules, and guardrails.\nImplement GitOps workflows using ArgoCD/Flux (if in use).\nAutomate cloud operations using Python, PowerShell, or Shell - reducing manual tasks by 50-70%.\n3. Kubernetes & Container Platform Ownership\nManage EKS clusters - node groups, cluster upgrades, CNI networking, RBAC, PSP/SCC equivalents, pod security, and logging integrations.\nImplement traffic routing strategies - ingress, service meshes, sidecar proxies.\nTroubleshoot container performance:\nCPU throttling, OOM kills, DNS issues, scaling patterns.\n4. Observability, Reliability, and Operational Excellence\nOwn dashboards covering SI/SLI/SLO metrics across availability, latency, failure rate, system saturation, and error budgets.\nOptimize monitoring thresholds, reduce alert noise, and define actionable health checks.\nLead L3 incident response, post-incident analysis, and recurring failure elimination.\nConduct capacity planning and chargeback modeling based on resource growth.\n5. Security & Compliance\nIntegrate AWS services with enterprise security tooling (GuardDuty, Inspector, CloudTrail, KMS, WAF).\nConduct cloud vulnerability remediations, certificate renewals, and encryption compliance.\nEnsure CI/CD pipelines enforce code quality, dependency scanning, and secrets management.\n6. ITSM Responsibilities (Elevated Expectations)\nOwn end-to-end change design, documentation, and peer reviews for major deployments.\nLead RCAs and present findings to leadership.\nEnforce SLAs/KPIs for platform availability, deployment frequency, change success rate, and incident turnaround.\nMaintain and continuously enhance runbooks, architectural diagrams, and automation playbooks.\n7. Cross\nFunctional Collaboration\nServe as SME to Developers, Data Teams, Security, and Infrastructure.\nMentor Associates on cloud engineering, pipelines, automation, and troubleshooting.\nParticipate in roadmap planning, architecture discussions, and environment modernization.\nPreferred Knowledge/Skills:\n(character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. 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