{"id":3056595,"url":"https://alion.io/job/pwc-uk-convo-agentic-ai-developer-associate-2","title":"Convo & Agentic AI Developer -Associate 2","company":{"id":714797,"name":"PwC UK","domain":"pwc.co.uk","url":"https://alion.io/company/pwc-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":86,"ghost_share":0,"stale_share":0.942,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Angular","optional":false},{"name":"Anthropic","optional":false},{"name":"AutoGen","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Databricks","optional":false},{"name":"FAISS","optional":false},{"name":"GCP","optional":false},{"name":"GitHub","optional":false},{"name":"Hallucination","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"JavaScript","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"LLMOps","optional":false},{"name":"Machine Learning","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"NLP","optional":false},{"name":"Node JS","optional":false},{"name":"OpenAI","optional":false},{"name":"Pinecone","optional":false},{"name":"Power BI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Semantic Kernel","optional":false},{"name":"Sentiment Analysis","optional":false},{"name":"ServiceNow","optional":false},{"name":"Speech Recognition","optional":false},{"name":"SQL","optional":false},{"name":"Twilio","optional":false},{"name":"Vertex AI","optional":false},{"name":"Weaviate","optional":false},{"name":"WebRTC","optional":false},{"name":"C++","optional":true},{"name":"Snowflake","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-24T21:21:41Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Industry/Sector\nNot ApplicableSpecialism\nCustomerManagement Level\nAssociateJob Description & Summary\nThe Opportunity\nJoin our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.\nAs a Convo & Agentic AI Developer - Associate 2, you will engage in designing and implementing AI systems that transform raw data into actionable insights, driving business growth and informed decision-making. Within our Technology Consulting practice, you will apply your skills in data, algorithms, and software engineering to build scalable AI and Machine Learning solutions. As an Associate, you will focus on learning and contributing to client projects, developing your skills and knowledge to deliver quality work. You will be expected to adapt to diverse client needs and team dynamics, using these experiences as opportunities for growth.\nIn this role at PwC Acceleration Center India, you will take ownership of your development, actively seeking feedback and applying a learning mindset. You will gather information from various sources to analyze facts and discern patterns, building commercial awareness and understanding how the business operates. By upholding professional and technical standards, you will contribute to the success of your team and clients, while building a personal brand that opens doors to future opportunities.\nResponsibilities\nDesign, build, and maintain intents, entities, dialog flows, and NLU models for voicebots/chatbots on one or more CCaaS platforms (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9, Avaya, Twilio Flex).\nConfigure and tune IVR call flows, DTMF/ASR grammar, barge-in, and voice biometrics settings for optimal containment and CSAT.\nWrite, test, and iterate conversation scripts/prompts, handling edge cases, disambiguation, and graceful fallback/escalation to human agents.\nMonitor bot performance (containment rate, deflection, intent accuracy, CSAT) and continuously retrain/tune NLU models using production utterances.\nDesign and build LLM-powered agents capable of multi-step reasoning, tool/API invocation, and task completion (e.g., order status lookup, refunds, appointment scheduling) within the contact center workflow.\nImplement RAG (retrieval-augmented generation) pipelines connecting agents to knowledge bases, CRM, ticketing, and backend systems for grounded, accurate responses.\nOrchestrate multi-agent workflows (e.g., using LangChain, LangGraph, Semantic Kernel, or platform-native agent builders) including handoffs between specialized agents and human-in-the-loop checkpoints.\nApply prompt engineering, guardrails, and evaluation frameworks to ensure agent responses are accurate, safe, and on-brand.\nCollaborate with solution architects, QA, and platform teams to deploy, test, and support bots/agents in production environments.\nDocument flows, prompts, agent logic, and integration architecture for handover, audits, and knowledge continuity.\nDesign, develop, and maintain end-to-end applications supporting contact center operations, spanning front end interfaces, backend services, and data layers\nImplement backend business logic, orchestration layers, and serverless functions supporting contact center workflows\nAssist in solution design and architecture for chatbot, voicebot, and IVR journeys across multiple CCaaS platforms.\nOwn end-to-end bot lifecycle: Conversation design, NLU/NLP model development, integration, testing, deployment, and post-go-live optimization.\nIntegrate conversational solutions with CRM, ticketing, telephony (SIP/IVR), and backend enterprise systems using APIs, middleware, and webhooks.\nDefine and enforce best practices, reusable components, and design standards across projects.\nImplement authentication, authorization, and secure data exchange patterns across application tiers\nAnalyze application and system performance and proactively optimize scalability, reliability, and maintainability\nCollaborate with solution architects, product owners, and clients to translate business requirements into technical designs.\nTroubleshoot production issues and drive root-cause analysis for bot performance degradation.\nSupport deployment, environment configuration, and release activities in partnership with DevOps teams\nCollaborate closely with product owners, architects, designers, and cross-functional development teams to ensure successful delivery of solutions\nParticipate in architectural discussions, solution design reviews, code reviews, and best practice implementations\nManage defects through triage, root cause analysis, and resolution within agreed quality standards\nRequirements\nTechnical Skills:\nHands-on experience with at least one CCaaS platform: NICE CXone, Genesys Cloud/PureCloud, Amazon Connect, Five9, Avaya, Twilio Flex, or similar.\nPractical experience building chatbots/voicebots using NLU engines such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework/CLU, IBM Watson Assistant, or Nuance Mix.\nWorking knowledge of LLMs and agentic frameworks (OpenAI/Anthropic APIs, LangChain, LangGraph, Semantic Kernel, or equivalent) and prompt engineering fundamentals.\nUnderstanding of RAG architecture, vector databases (Pinecone, Weaviate, FAISS), and basic API/webhook integration (REST, JSON).\nFamiliarity with a scripting/programming language (Python, JavaScript/Node.js) for custom logic, integrations, or agent tooling.\nStrong analytical skills to interpret conversation logs, transcripts, and bot analytics dashboards to identify improvement areas.\nClear written and verbal communication for documenting flows and collaborating with cross-functional teams.\nProven track record independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live.\nExperience defining evaluation metrics/test suites for LLM agent quality (accuracy, hallucination rate, task success rate).\nPrior experience mentoring junior engineers or reviewing others' bot builds/prompt designs.\nProficiency in software development using Java, JavaScript, Python, or similar programming languages\nHands-on experience in front end programming using JavaScript, HTML, CSS, and modern frameworks such as React or Angular\nStrong experience in API development and REST API integration, including authentication mechanisms and cloud-based services\nExperience designing and building microservices and event-driven architecture\nStrong grounding in solution design, DevOps collaboration, and defect management practices\nExperience with speech analytics, sentiment analysis, or real-time agent-assist tools.\nKnowledge of telephony protocols (SIP, WebRTC) and voice biometrics.\nExposure to MLOps/LLMOps practices for monitoring and continuously improving deployed models/agents.\nRelevant certifications (e.g., Genesys Cloud Certified, NICE CXone, AWS Certified - Machine Learning/Connect, Google Dialogflow).\nPlatforms & Technologies:\nCCaaS Platforms: NICE CXone, Genesys Cloud, Amazon Connect, Five9, Avaya, Twilio Flex\nNLU/Bot Builders: Dialogflow CX/ES, Amazon Lex, Microsoft Bot Framework, Watson Assistant, Nuance Mix\nAgentic/LLM Frameworks: OpenAI, Anthropic (Claude), LangChain, LangGraph, Semantic Kernel, AutoGen\nIntegration & Data: REST/webhooks, Salesforce, ServiceNow, Zendesk, vector DBs (Pinecone/Weaviate/FAISS)\nLanguages: Python, JavaScript/Node.js, JSON/YAML\nCloud & serverless: AWS (Connect, Lambda, Lex, AWS AI Agents), Azure, Google Cloud Platform (GCP)\nCCaaS platforms: Amazon Connect, NICE CXone Mpower, Genesys CX\nAI & Gen AI: Amazon Bedrock, Google Vertex AI, OpenAI, Kore.ai, Google Dialogflow CX\nLanguages & data: Python, SQL, Power BI, Databricks\nVersion control: GitHub\n\nMethodologies & Tools:\nExperience working in SAFE Agile / Agile / Scrum development environments\nFamiliarity with CI/CD pipelines, DevOps practices, and cloud-native development is a plus What You Must Have - B. Engg./ B. Tech., M. Engg./ M. Tech. from a premier Technical/ Engineering School - 2 - 5 years of experience - Oral and written proficiency in English required What Sets You Apart - Preference for at least one of the following fields of study: Management Information Systems, Computer and Information Science, Systems Engineering, Mathematics, Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mathematics, Statistics, or Mathematical Statistics, Data Processing/Analytics/Science, Artificial Intelligence and Robotics - At least one of the following: Certifications aligned to data engineering, machine learning, and cloud platforms, including AWS, Google Cloud, Microsoft Azure, Databricks, Snowflake, or related data and AI credentials - Demonstrating proficiency in AI implementation and machine learning libraries - Utilizing programming languages such as Python, Java, and C++ - Engaging in complex data analysis and data modeling techniques - Applying knowledge of natural language processing and sentiment analysis - Excelling in teamwork and active listening within client support environments\nTravel Requirements\nUp to 40%Job Posting End Date","description_format":"text","description_chars":9475,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-22T04:04:01Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":30,"expected_fill_days":9,"reasons":["conf:8","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/pwc-uk-convo-agentic-ai-developer-associate-2","json_url":"https://alion.io/job/pwc-uk-convo-agentic-ai-developer-associate-2.json","meta":{"generated_at":"2026-10-26T05:33:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":714797},"rest":"https://alion.io/mcp/rest/get_company?id=714797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpwc-uk-convo-agentic-ai-developer-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpwc-uk-convo-agentic-ai-developer-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpwc-uk-convo-agentic-ai-developer-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pwc-uk-convo-agentic-ai-developer-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpwc-uk-convo-agentic-ai-developer-associate-2"}]}