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You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.\nAs a Front End Developer-Associate, you will engage in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.\nIn this role at PwC Acceleration Center India, you will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. Within our Commercial & Service Excellence practice, you will be part of a dynamic team that values curiosity, adaptability, and reliability. You will have the opportunity to develop a deeper understanding of the business context and how it is changing, using critical thinking to break down complex concepts and generate new ideas to solve problems.\nResponsibilities\nUnderstanding of Gen AI, Agentic AI and conversational AI experiences across voice and digital channels, including chatbots, voice bots, and multi-modal agents\nUnderstanding of CCaaS platform capabilities and how AI solutions integrate into IVR, routing, and agent workflows\nDevelop, test, and maintain responsive web applications for agent desktop, supervisor dashboards, and admin consoles within the CCaaS platform\nImplement real-time UI updates for call/chat status, queue metrics, and agent presence using WebSockets or similar technologies\nTranslate UX/UI designs (Figma/Sketch) into pixel-accurate, accessible, cross-browser compatible components\nIntegrate frontend applications with REST/GraphQL APIs and backend telephony/CTI services\nCollaborate with backend, QA, and product teams in an Agile/Scrum environment\nWrite clean, reusable, well-documented, and testable code (unit/integration tests)\nOptimize application performance for low-latency, high-concurrency contact center environments\nDebug and resolve production issues, including those related to real-time voice/chat interaction states\nParticipate in code reviews and contribute to frontend architecture decisions\nStay current with CCaaS industry trends (omnichannel, WebRTC, CTI integrations)\nCollaborate closely with architects, conversation designers, developers, and product owners to deliver production-grade AI solutions What You Must Have - At least a Bachelor's degree in one of the following fields of study: Accounting, Computer and Information Science, Finance, Information CyberSecurity, Information Technology, Management Information Systems - At least 2 years of experience - Oral and written proficiency in English required What Sets You Apart\nExperience with a modern frontend framework: React.js (preferred), Angular, or Vue.js to build responsive and dynamic web applications including performance optimization and advanced patterns (hooks, memorization, code-splitting) Familiarity with state management (Redux, Context API, Zustand, etc.)\nUnderstanding of RESTful APIs and asynchronous data handling\nExperience with version control (Git)\nBasic understanding of responsive design and cross-browser compatibility\nGood problem-solving and debugging skills\nDesigning and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5\nProficiency in software development using Python, JavaScript, Java, or similar programming languages\nStrong experience in REST API integration, authentication mechanisms, and cloud-based services\nExperience with vector databases, embeddings, and knowledge base design for retrieval workflows\nStrong proficiency in JavaScript/TypeScript, HTML5, and CSS3\nExperience with charting/data visualization libraries (Chart.js, D3.js, Recharts)\nHands-on experience with unit/integration testing (Jest, React Testing Library) and a strong testing mindset\nFamiliarity with CI/CD pipelines and cloud platforms (AWS/Azure/GCP)\nSolid understanding of responsive design, cross-browser compatibility, and web performance optimization\nPlatforms & Technologies:Conversational AI platforms: Google Dialogflow CX, Kore.ai, Amazon Lex, AWS AI Agents\nCCaaS platforms: Amazon Connect, NICE CXone Mpower, Genesys CX\nCloud & serverless: AWS (Connect, Lambda, Lex), Azure, Google Cloud Platform (GCP)\nVersion control: GitHub\nCisco UCCE, PCCE, and Webex is a plus\n\nMethodologies & Tools:Experience working in SAFE Agile / Agile / Scrum development environments\nFamiliarity with CI/CD pipelines, LLMOps practices, and cloud-native development is a plus\n\nPreferred / Good-to-Have SkillsWorking knowledge of WebRTC, SIP, or real-time communication protocols\nExperience with WebSockets, Socket.io, or other real-time/event-driven architectures at scale\nFamiliarity with CTI (Computer Telephony Integration) concepts and telephony data models\nKnowledge of accessibility standards (WCAG) and experience implementing them in production\nExperience with micro-frontend architecture or monorepo setups (Nx, Turborepo)\nExposure to performance monitoring/observability tools (Datadog, New Relic, Sentry)\n\nTravel Requirements\nUp to 40%Job Posting End Date","description_format":"text","description_chars":6155,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Management Consulting","Tax Advisory & 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