{"id":3119946,"url":"https://alion.io/job/pwc-uk-integrated-cx-strategy-experienced-associate","title":"Integrated CX Strategy - Experienced Associate","company":{"id":714797,"name":"PwC UK","domain":"pwc.co.uk","url":"https://alion.io/company/pwc-6","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":25,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false},{"name":"MVP","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-24T21:21:41Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Industry/Sector\nNot ApplicableSpecialism\nCustomerManagement Level\nAssociateJob Description & Summary\nThe Opportunity\nJoin our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.\nAs an Integrated CX Strategy - Experienced Associate, you will engage in providing consulting services focused on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance to help clients enhance their customer experience and drive business growth. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.\nIn this role at PwC Acceleration Center India, you will specialize in enhancing the overall customer experience within our Commercial & Service Excellence practice. You will analyze customer touchpoints, design customer journey maps, and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. This position offers a dynamic environment where you will be encouraged to take ownership and consistently deliver work that drives value for clients and success for the team. Embrace the opportunity to build your brand and open doors to more opportunities as you navigate through the firm.\nResponsibilities\nWe are looking for customer-focused, business-first professionals who can operate across strategy, design, operations, product, and technology. This is a hands-on consulting role for individuals who can structure ambiguous problems, facilitate stakeholder alignment, and convert experience opportunities into implementation-ready business and functional requirements. Ideal candidates will have:\nRelevant experience in customer experience strategy, service design, digital transformation, product delivery, or business analysis within consulting or a global delivery environment.\nUnderstanding customer experience frameworks, human-centered design, journey mapping, service blueprinting, operating models, governance, and experience measurement.\nHands-on experience conducting discovery workshops, stakeholder interviews, qualitative or quantitative research, and current-state assessments.\nStrong business analysis capabilities, including requirements of elicitation, process decomposition, functional analysis, traceability, prioritization, and solution validation.\nExperience translating research, business objectives, operational needs, and technology constraints into clear experience concepts and actionable requirements.\nFamiliarity with digital experience ecosystems, including CRM, customer portals, commerce, marketing technology, contact centers, service management, identity, data, analytics, and integration platforms.\nWorking knowledge of Agile delivery practices, including epics, features, user stories, acceptance criteria, functional specifications, backlog refinement, sprint readiness, and release prioritization.\nAbility to connect frontstage customer interactions with backstage processes, roles, systems, data, controls, and organizational capabilities.\nStrong analytical thinking, synthesis, problem-solving, facilitation, and executive communication skills. \nWhat You Must Have\n- Bachelor's and/or MBA in Sales / Marketing / Strategy/ Analytics from a premier B-School\n- At least 2 years of experience\n- Oral and written proficiency in English required\nLead CX strategy and/or business analysis workstreams, from discovery and experience definition through requirements, prioritization, implementation support, and business readiness.\nStructure complex customer and business problems into clear insights, strategic recommendations, experience concepts, requirements, process models, and implementation priorities.\nFacilitate senior stakeholder discussions, workshops, and decision-making sessions. \nOwn the quality, completeness, and consistency of key client deliverables. \nDrive requirements clarification, prioritization, scope, and MVP decisions. \nIdentify and manage risks, dependencies, assumptions, and cross-functional issues. \nCoordinate effectively across business, product, design, architecture, data, technology, and delivery teams. \nGuide implementation and business-readiness activities through testing, release, adoption, and optimization. \nGuide Associates and peers in strategy methods and deliverables, providing direction and review across research, synthesis, journey mapping, service blueprinting, strategic frameworks, and storytelling.\nMaintain accountability for workstream outcomes, stakeholder alignment, and delivery quality.\nLead defined CX strategy workstreams, independently planning and driving research, current-state assessment, persona and journey development, service blueprinting, market analysis, future-state experience definition, and opportunity identification.\nStructure ambiguous customer and business problems into a clear strategic approach, determining the questions to answer, inputs required, analyses needed, and experience frameworks to apply.\nSynthesize customer research, market insights, business priorities, operational realities, and data into a clear point of view, identifying the implications and recommendations that matter most to the client.\nShape future-state experience strategies and transformation roadmaps, connecting customer needs and experience opportunities to business value, capabilities, operating model implications, technology needs, and implementation priorities.\nLead CX-focused client workshops and working sessions, including discovery, journey mapping, co-creation, prioritization, and future-state visioning, and drive stakeholders toward decisions and alignment.\nOwn the strategic storyline and quality of CX deliverables, translating complex findings into clear executive-level narratives and confidently presenting recommendations to client stakeholders.\nSkills Preferred:\nCandidates should be able to demonstrate customer transformation consulting capabilities across the following areas:\nCX Strategy, Research & Experience Design\nPlan and conduct stakeholder interviews, discovery workshops, customer research, and co-creation sessions to understand customer expectations, pain points, business priorities, and operational constraints.\nSynthesize research and workshop outputs into insights, personas, journey maps, experience principles, opportunity areas, and measurable experience outcomes.\nDefine future-state customer and employee experiences across web, mobile, portals, contact centers, sales, service, marketing, and other assisted or digital channels.\nCreate journey maps, service blueprints, experience blueprints, ecosystem maps, and future-state experience visions.\nDevelop CX strategies, capability roadmaps, MVP recommendations, and phased transformation plans that balance customer value, business impact, feasibility, and delivery risk.\nApply market research, customer insights, analytics, and emerging experience trends to identify opportunities and shape strategic recommendations.\nAbility to work with clients to understand detailed requirements define end-to-end CX strategies that meet client needs and vision. \nExtensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. \nA solid grasp of user-centered design (UCD), planning and conducting design research, user testing. \nExperience in qualitative and quantitative research methodologies, including interviews, surveys, journey mapping & workshops. \nStrong analytical and synthesis skills: ability to translate complex, ambiguous research data into clear strategic frameworks, insights, and recommendations. \nExperience creating service blueprints, ecosystem maps, and future-state experience visions that connect frontstage customer interactions with backstage operations and systems. \nExcellent communication, facilitation, and stakeholder management skills. \nAbility to work collaboratively in fast-paced, cross-functional, and client-facing environments. \nPassion for customer experience strategy, innovation, and solving complex user and business challenges. \nBe passionate about all things CX Strategy, experience innovation. UX and other areas of design and innovation. \nResearch and showcase knowledge in the industry’s latest trends and technologies. \nAbility to communicate ideas visually through low-fidelity wireframes, workflows, sketches, or conceptual prototypes. \nAbility to leverage generative AI tools to accelerate research synthesis, insight generation, persona development, and strategic storytelling. \nFamiliar with AI-assisted workflows to optimize strategic and design outputs. \nBusiness Process, Experience & Requirements Design\nLead engagement with senior client stakeholders across business, product, customer experience, design, architecture, data, operations, and technology teams to understand strategic objectives, customer needs, operational challenges, and solution requirements. \nLead discovery workshops, stakeholder interviews, requirements elicitation sessions, process walkthroughs, and collaborative design sessions. \nConduct current-state assessments across people, process, technology, data, and governance, and define future-state processes, operating models, experience improvements, and capability roadmaps. \nDevelop customer journeys, service blueprints, experience flows, process maps, ecosystem maps, use cases, personas, and other artifacts that connect customer interactions with supporting business processes and systems. \nDocument business processes, business rules, functional requirements, non-functional considerations, data needs, assumptions, dependencies, risks, controls, and decision points. \nTranslate customer insights, experience concepts, and business needs into structured epics, features, user stories, acceptance criteria, functional specifications, and solution notes. \nLead fit-gap analysis, impact assessments, option analysis, and prioritization exercises to support solution decisions, MVP definition, roadmap development, and scope management. \nDefine success measures, KPIs, and reporting requirements to evaluate customer experience, process performance, adoption, and business outcomes. \nMaintain traceability from customer insights and business objectives through requirements, design, development, testing, and release. \nCreate reusable documentation, frameworks, playbooks, templates, and quality standards to promote consistency, scalability, and effective knowledge transfer. \nImplementation & Business Delivery Support\nPerform Business Analyst, Functional Consultant, Product Owner, or Project Management responsibilities across customer experience, CRM, service, commerce, portal, and digital transformation implementations. \nCollaborate with product owners, UX designers, architects, developers, data teams, platform specialists, testing teams, and delivery leads to translate approved requirements into implementation-ready deliverables. \nReview wireframes, prototypes, workflows, data requirements, integration considerations, and functional designs to confirm alignment with customer journeys, business requirements, accessibility expectations, and operational processes. \nRefine and prioritize product backlogs, clarify requirements, resolv...","description_format":"text","description_chars":15517,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Audit & Assurance Firms","Management Consulting","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-23T00:01:16Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":29,"expected_fill_days":9,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/pwc-uk-integrated-cx-strategy-experienced-associate","json_url":"https://alion.io/job/pwc-uk-integrated-cx-strategy-experienced-associate.json","meta":{"generated_at":"2026-10-24T23:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":714797},"rest":"https://alion.io/mcp/rest/get_company?id=714797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpwc-uk-integrated-cx-strategy-experienced-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpwc-uk-integrated-cx-strategy-experienced-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpwc-uk-integrated-cx-strategy-experienced-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pwc-uk-integrated-cx-strategy-experienced-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpwc-uk-integrated-cx-strategy-experienced-associate"}]}