{"id":2787125,"url":"https://alion.io/job/pye-barker-fire-safety-customer-service-representative","title":"Customer Service Representative","company":{"id":2145421,"name":"Pye-Barker Fire & Safety","domain":"pyebarkerfs.com","url":"https://alion.io/company/pyebarkerfs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hicksville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T05:32:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.\nThe Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.Essential Duties & Responsibilities:\nInteracts with customers via telephone, email, online chat, or in person to provide support and information on products or services.\nCollects and enters orders for new or additional products or services.\nFields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.\nEnsures that appropriate actions are taken to resolve customers problems and concerns.\nMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.\nPerform other duties assigned by management.\nEducation/Qualification:\nHigh school diploma or equivalent.\nCustomer service experience required.\nExcellent communication skills including active listening.\nService-oriented and able to resolve customer grievances.\nProficient computer skills with the ability to learn new software.\nOther Duties:\nAdheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.\nPerforms other duties as assigned.\nPhysical Requirements:\nProlonged periods sitting at a desk and working on a computer.\nPay Rate:\n$22 to $27 based on experience.\nBenefits and Perks:\nExcellent pay\nMedical, dental, vision\nCompany paid life insurance\nCompany paid short-term disability\n401K with employer match\nPaid vacation and company holidays\nTraining and Career Development\nCompany vehicle (if job applicable)\nImmediate qualification for the ALL In Ownership Plan for all eligible full-time employees\nOur Commitment:\nPye-Barker is built on four core values - customer-bias, trust, respect, and commitment - that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.\nOur EEO Statement:\nPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":3066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-17T16:10:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pye-barker-fire-safety-customer-service-representative","json_url":"https://alion.io/job/pye-barker-fire-safety-customer-service-representative.json","meta":{"generated_at":"2026-10-20T06:48:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2145421},"rest":"https://alion.io/mcp/rest/get_company?id=2145421"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpye-barker-fire-safety-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpye-barker-fire-safety-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpye-barker-fire-safety-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pye-barker-fire-safety-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpye-barker-fire-safety-customer-service-representative"}]}