{"id":498799,"url":"https://alion.io/job/pylon-head-of-solutions","title":"Head of Solutions","company":{"id":6763,"name":"Pylon","domain":"usepylon.com","url":"https://alion.io/company/pylon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0.357,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":243000,"max_usd":452000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":241},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Devin","optional":false}],"status":"live","first_seen_at":"2026-06-08T21:23:59Z","employer_posted_date":"2026-06-08","last_verified_at":"2026-11-11T21:39:41Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":155},"description":"Pylon is the only agentic support platform, purpose-built for B2B companies.\nFor leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.\nUnlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.\nWe're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.\nCompany\nSeries B, $51M raised\n\nBacked by a16z, BCV, General Catalyst, Y Combinator\n\n100+ employees\n\nOffices in San Francisco and NYC (London coming soon!)\n\nThe Role\nWe’re hiring our first dedicated Solutions leader.\nThis person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You’ll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company.\nThis is a player-coach role. We’re looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale.\nWhat You’ll Do\nBuild the Solutions Function\nDefine and own the operating model for Solutions.\n\nBuild the playbooks, processes, and tooling that allow us to scale customer deployments.\n\nEstablish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services.\n\nCreate repeatable systems that reduce deployment time while improving customer outcomes.\n\nSet the Standard\nPersonally lead high-impact customer engagements, implementations, and technical escalations.\n\nEstablish the gold standard for customer communication, project management, and technical execution.\n\nTurn your own best practices into repeatable playbooks for the team.\n\nBe the leader who can jump into any customer situation and help move it forward.\n\nBuild and Lead the Team\nRecruit, hire, and develop world-class Solutions talent.\n\nCoach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.\n\nCreate clear career paths and performance expectations across the function.\n\nScale the organization without sacrificing quality.\n\nBe the Bridge Across the Company\nPartner closely with Sales, Product, Engineering, and Customer Success.\n\nBring customer feedback directly into product and engineering discussions.\n\nHelp shape how the company approaches deployments, integrations, and technical partnerships.\n\nAct as the connective tissue between customers and internal teams.\n\nWhat You’ve Done\nBuilt or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.\n\nPersonally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.\n\nHired and developed customer-facing technical talent rather than inheriting an existing organization.\n\nBuilt processes and playbooks that allowed a team to scale.\n\nThrived in ambiguous environments where the right answer did not already exist.\n\nThis Role Might Not Be For You If\nYou want to manage people more than you want to do the work.\n\nYou prefer operating within established processes rather than creating them.\n\nYou are looking for a narrowly defined function with clear boundaries.\n\nYou want to apply the same playbook you’ve used before without adapting it to a new category.\n\nYou prefer remote or hybrid work. This role is based in San Francisco alongside the rest of the Solutions team.\n\nOur perks\nCommuter benefits\nParental leave\n14 company holidays + unlimited PTO\nAnnual offsite\nLunch, dinner, and snacks at the office\nFitness stipend\nMore about Pylon\nFunding: Series B led by a16z and BCV ($51M total raised)\nFounders: Advith Chelikani, Robert Eng, and Marty Kausas\nTeam: Currently 100+ and growing!","description_format":"text","description_chars":4278,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-07T08:49:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 7","filings_12m":7,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":155,"expected_fill_days":56,"reasons":["conf:3","ghost","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/pylon-head-of-solutions","json_url":"https://alion.io/job/pylon-head-of-solutions.json","meta":{"generated_at":"2026-11-11T23:29:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6763},"rest":"https://alion.io/mcp/rest/get_company?id=6763"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpylon-head-of-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpylon-head-of-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpylon-head-of-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pylon-head-of-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpylon-head-of-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":498799}},{"tool":"search_jobs","arguments":{"company":"usepylon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":498799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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