{"id":3437336,"url":"https://alion.io/job/pylon-lead-product-manager-customer-experience","title":"Lead Product Manager, Customer Experience","company":{"id":695239,"name":"Pylon","domain":"pylonlending.com","url":"https://alion.io/company/pylonlending","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":23,"ghost_share":0,"stale_share":0.478,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":131000,"max_usd":255000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1090},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:02:22Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T08:04:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":6},"description":"About Pylon\nAmerica’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand.\nWe started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.\nPublicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly. We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.\nWorking at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it.\nJoin us in building America’s mortgage rails.\nAbout the role\nFor most families, a mortgage is the biggest financial decision they’ll ever make, and the process is still confusing, slow, and stressful. Loan officers don’t have it much better. They’re jumping between systems, chasing documents, and answering the same status questions over and over.\nWe’re hiring a Lead PM to own Customer Experience at Pylon, which covers the borrower application, the borrower dashboard, and the loan officer experience. This is where people actually see and feel what our platform can do, whether customers use our interfaces directly or embed them in their own products.\nThe goal is to make getting a mortgage feel easy. Borrowers should always know where they stand and what’s next, and loan officers should spend their time helping borrowers instead of pushing paper.\nWhat you’ll do\nSet the direction for every borrower and loan officer experience at Pylon, get product, design, and engineering aligned on it, and help grow the team as it scales\n\nOwn the roadmap for the borrower application, borrower dashboard, and loan officer experience\n\nBuild an application that only asks what it needs to, fills in whatever we can get automatically, and gets borrowers to a decision faster than anyone else\n\nKeep borrowers up to date throughout the loan, with status, next steps, outstanding items, documents, disclosures, and closing, so they never have to call and ask what’s going on\n\nDesign the loan officer experience around the work that matters most, like managing their pipeline, talking with borrowers, running pricing scenarios, and resolving issues quickly\n\nMake every experience configurable and brandable, so customers can offer something great under their own name\n\nOwn the funnel, including conversion, drop-off, time to submit, time to close, and satisfaction, and run experiments to keep improving it\n\nBuild compliance into the experience, including disclosures, consent, adverse action notices, and accessibility, while keeping things clear for the people using it\n\nWork closely with design and engineering and hold a high bar for quality, speed, and reliability on web and mobile\n\nWrite and ship code yourself. You’ll commit to our codebase, prototype ideas in real code, and fix the small things yourself instead of filing tickets for them\n\nWork with the Agent Platform team to bring AI into the experience where it actually helps borrowers and loan officers\n\nWork with GTM and Account Management to support deals and make sure customers succeed\n\nUse AI in your day-to-day work\n\nAbout you\nYou have strong opinions and you’ll defend them. We argue about decisions a lot here, and we’ll ask you to explain your thinking and stand behind it. We also expect you to change your mind when someone shows you you’re wrong.\n\nYou’re ruthless about priorities. Every customer has a feature request and every screen could be better. You focus on what improves the experience most, and you’re comfortable saying no to good ideas that come at the wrong time.\n\nYou’re comfortable in a heavily regulated market. Compliance is non-negotiable for us. We work with regulators to push the industry forward and get better outcomes for borrowers. We play by the rules, and we play to win.\n\nYou care a lot about borrowers, loan officers, and the lenders who serve them, and you hold a high bar for them. You notice the small things other people miss.\n\nYou default to software over manual work. One of our guiding principles is that anything in the backend mortgage process done by a human is a bug, and every status call or manual follow-up tells you the product could be doing more. When we need a temporary workaround, you flag it, write it down, and push for the real fix.\n\nYou’re good with people. You’ll work with design, engineering, customers, and the loan officers who use your product every day, and you know how to build real relationships and get results through them.\n\nYou have a lot of ideas. You notice things that could be better about the product and the team, and we’ll give you room to act on them.\n\nYou’re willing to get into the weeds. You can learn mortgage quickly, to the point where you sound like you’ve been in the industry for 20 years.\n\nRequirements\n4+ years as a product manager on customer-facing products\n\nYou’ve owned and scaled consumer or end-user products that clearly improved conversion, engagement, or satisfaction\n\nYou have strong design sense, work well with designers, and are comfortable prototyping your own ideas with AI tools\n\nYou write code and are comfortable committing to a production codebase, especially on the frontend\n\nYou’ve worked on complicated, multi-step flows like onboarding, applications, or checkout, ideally in financial services\n\nYou’ve built B2B2C or white-label products used by both businesses and their customers\n\nYou make decisions with data. You run experiments, analyze funnels, and write SQL\n\nYou’ve done user research with both consumers and professional users\n\nYou’ve built 0-1 products in a regulated industry\n\nNice to have: mortgage, lending, or fintech experience\n\nWe don’t expect you to be a mortgage expert on day 1. Over time, though, you’ll need to become one of the most trusted mortgage experts on the team to do this job well.\nMust live in or be willing to relocate to Palo Alto (CA) or New York City.","description_format":"text","description_chars":6384,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Software & Embedded Finance","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-29T03:42:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/pylon-lead-product-manager-customer-experience","json_url":"https://alion.io/job/pylon-lead-product-manager-customer-experience.json","meta":{"generated_at":"2026-11-04T09:09:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695239},"rest":"https://alion.io/mcp/rest/get_company?id=695239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpylon-lead-product-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpylon-lead-product-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpylon-lead-product-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pylon-lead-product-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpylon-lead-product-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3437336}},{"tool":"search_jobs","arguments":{"company":"pylonlending.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3437336},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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