{"id":784501,"url":"https://alion.io/job/pylon-product-designer","title":"Product Designer","company":{"id":6763,"name":"Pylon","domain":"usepylon.com","url":"https://alion.io/company/pylon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0.333,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Devin","optional":false}],"status":"live","first_seen_at":"2026-09-11T23:35:20Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-07T23:05:46Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"Pylon - the agentic support platform purpose-built for B2B.\nPylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.\nUnlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.\nWe're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.\nWhat you'll do\nWithin your first 7 days, hand off designs to engineering\n\nDig into and understand customer problems/feedback\n\nCollaborate with product and engineering throughout a project (no waterfall here)\n\nNavigate both the problem and solution space with cofounders, our PM's, and your peers\n\nCommunicate differing opinions and make/facilitate constructive decisions\n\nThink through the broad user flows for new features\n\nGenerate high fidelity mocks and think through UI/UX\n\nBuild up the design system alongside Wendy, Ben, Natasha and Oliver and engineering partners\n\nValidate design choices with analytics\n\nRequirements\n3+ years of experience\n\nLocated in (or will relocate to) San Francisco and excited about working in-person\n\nVery organized, hard working, and fast\n\nAn interest in tinkering with the product and suggesting improvements\n\nOur perks\nFully covered medical, dental, and vision insurance for employees\n401(k) retirement plan\nCommuter benefits\nParental leave\n14 company holidays + unlimited PTO\nAnnual offsite\nLunch, dinner, and snacks at the office\nFitness stipend\nMore about Pylon\nFunding: Series B led by a16z and BCV ($51M total raised)\nFounders: Advith Chelikani, Robert Eng, and Marty Kausas\nTeam: Currently 90 and growing!\nAdditional Job details\nThe base salary range for this position is $170k - $240k annually.\nCompensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. 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