# Product Designer

Pylon - the agentic support platform purpose-built for B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List. What you'll do Within your first 7 days, hand off designs to engineering Dig into and understand customer problems/feedback Collaborate with product and engineering throughout a project (no waterfall here) Navigate both the problem and solution space with cofounders, our PM's, and your peers

- **Id**: 784501
- **Url**: <https://alion.io/job/pylon-product-designer>
- **Role**: Design
- **Role family**: Design
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-09-11T23:35:20Z
- **Employer posted date**: 2026-09-11
- **Last verified at**: 2026-11-08T07:25:18Z
- **Board verified**: yes
- **Days open**: 57
- **Description format**: text
- **Description chars**: 2605
- **Description truncated**: no
- **Benefits**: Parental leave, Retirement plans, Stock options, Unlimited PTO, Vision insurance
- **Relocation offered**: yes
- **Industries**: AI Agents, Customer Support & Help Desk Software

## Company

- **Id**: 6763
- **Name**: Pylon
- **Domain**: usepylon.com
- **Url**: <https://alion.io/company/pylon>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 15
- **Ghost share**: 0.333
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 56
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 170000
- **Max**: 240000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 240000

## Technologies

- **Devin** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 56

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-12T01:28:36Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 7; Filings 12m: 7

## Liveness

- **Score**: 42
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.758
- **P room**: 0.55
- **Age days**: 57
- **Expected fill days**: 56
- **Reasons**: conf:2, win:tail
- **Computed at**: 2026-11-08T05:47:12Z

## Pay

- **Stated usd annual**: 240000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.