{"id":2488246,"url":"https://alion.io/job/pyrotek-is-support-analyst-i","title":"IS Support Analyst I","company":{"id":4217,"name":"Pyrotek","domain":"pyrotek.com","url":"https://alion.io/company/pyrotek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sanborn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Wi-Fi","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-13T22:53:04Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-17T04:31:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday!\n Are you passionate about technology and helping people solve IT challenges? Join our Information Systems (IS) team as an IS Support Analyst 1 - a hands-on, customer-focused role supporting our employees’ technology needs across hardware, software, and endpoints.\nYou’ll be the first line of support, installing and configuring new systems, resolving technical issues, and helping to keep our operations running smoothly. You will assist other IS team members by working on projects and taking on more complex troubleshooting, as well.\nSchedule: Monday - Friday, 8a - 5p in our Sanborn, NY manufacturing facility.\nWhat You’ll Do\nAs an IS Support Analyst 1, you will:\n Install, configure, and support endpoints and IS equipment.\n Troubleshoot and resolve helpdesk tickets for internal users in a timely, professional manner.\n Assist with hardware and software maintenance, updates, and repairs.\n Monitor system performance and create reports as needed.\n Prepare clear documentation for processes, troubleshooting, and user support.\n Collaborate with IS team members on projects and escalate complex issues when needed.\n Deliver outstanding customer service and represent IS as a trusted partner to our internal teams.\n Education & Experience\nHigh school diploma required; associate or bachelor’s degree preferred.\nExperience in PC or IT support preferred - especially within an Information Systems environment.\nMicrosoft or IS-related certifications (CompTIA, MCSA, etc.) are a plus.\nMust have a valid U.S. driver’s license (and passport or ability to obtain one).\nTechnical Skills\nProficiency with Microsoft Windows OS and Microsoft Office Suite.\nFamiliarity with basic networking/Wi-Fi, PC hardware, and software support.\nStrong documentation, diagnostic, and organizational skills.\nSoft Skills\nExcellent communication and customer service abilities.\nProven problem-solving and critical thinking skills.\nTeam-oriented with a strong sense of ownership and accountability.\nAdaptable, reliable, and professional under pressure.\nWhat to Expect\nPrimarily office-based work with occasional visits to manufacturing sites.\nMust be able to sit, lift up to 25 lbs, and wear appropriate PPE when required.\nTravel by car and air up to 20%, mostly within the U.S.\n The minimum and maximum hourly range for this full-time position is $27.00 - $33.00 + benefits.\nOur salary ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including but not limited to job-related skills, experience, and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits.\nFor a full summary of Pyrotek's benefit offerings, please click HERE.\nFor a full job description, click HERE.\n$27 - $33 / Hourly\nPyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.\nCalifornia residents please take a moment to review our California Resident Applicant Data Collection Notice","description_format":"text","description_chars":4002,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-10-14T01:10:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":3,"expected_fill_days":9,"reasons":["conf:1","urgency","win:mid","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/pyrotek-is-support-analyst-i","json_url":"https://alion.io/job/pyrotek-is-support-analyst-i.json","meta":{"generated_at":"2026-10-17T07:16:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4217},"rest":"https://alion.io/mcp/rest/get_company?id=4217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpyrotek-is-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpyrotek-is-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpyrotek-is-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pyrotek-is-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpyrotek-is-support-analyst-i"}]}