{"id":3013680,"url":"https://alion.io/job/pz-cussons-onsite-it-support-engineer","title":"Onsite IT Support Engineer","company":{"id":2816795,"name":"PZ Cussons","domain":"pzcussons.com","url":"https://alion.io/company/pzcussons","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:59:29Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T02:10:32Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"POSITION SNAPSHOT\nRole: Onsite IT Support Engineer\n\nLocation: London\n\nContract: Permanent\n\nWHY US AND WHY THIS ROLE\nSeize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what’s possible, and do incredible. Dare. Discover. Do.\nAt PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent.\nAs an Onsite IT Support Engineer, you'll help create the technology experience that keeps our people connected, productive and performing at their best. From supporting colleagues across our offices and manufacturing sites to helping deliver new digital tools and improvements, you'll play an important role in making technology simple, secure and effective. This is more than troubleshooting technical issues. You'll help shape service improvements, support business-critical events, and contribute to projects that strengthen our digital workplace. If you enjoy solving problems, building relationships and making a visible difference every day, this role offers plenty of opportunity to do exactly that.\nThis is a role with real influence. You'll balance day-to-day support with continuous improvement, working closely with colleagues, technology partners and stakeholders across the business to deliver an exceptional technology experience.\nWHAT YOU’LL BE DOING\nKeeping our colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365, business applications and workplace technology.\n\nTaking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience.\n\nHelping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure.\n\nSupporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives.\n\nIdentifying opportunities to improve services, solve recurring issues and enhance the overall digital employee experience.\n\nBuilding strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities.\n\nWHAT YOU’LL BRING\nExperience in an IT Support Engineer or similar technical support role, ideally within a multi-site corporate, manufacturing or FMCG environment.\n\nStrong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies.\n\nA good understanding of IT Service Management principles and experience working with incident, request and change management processes.\n\nConfidence supporting collaboration tools, Microsoft Teams environments, meeting room technology and connectivity solutions.\n\nExcellent communication and stakeholder management skills, with the ability to explain technical issues clearly to a range of audiences.\n\nA proactive mindset with a passion for continuous improvement, problem solving and delivering a great colleague experience.\n\nA relevant IT qualification, technical certification or equivalent practical experience.\n\nWHAT YOU’LL GET IN RETURN\nMyBenefits brings together your total rewards in one place, giving you the flexibility to choose what matters most. Key benefits we offer include:\nCompetitive annual bonus, pension, life assurance and Share Incentive Plan\n\nPrivate medical cover plus health & wellbeing support\n\nFlexible holiday options, including buy and accrual\n\n1pm Friday finish for better work-life balance\n\nHybrid/electric car scheme, cycle to work & free mortgage advice\n\nDiscounted and complimentary PZ products\n\nOnsite gym (where available)\n\nOUR PURPOSE, CULTURE AND VALUES\nAt PZ Cussons, our purpose is For Everyone, For Life, For Good. Guided by our BEST values, Bold, Energetic, Striving and Together, we nurture a culture where people feel empowered to grow, perform and make a meaningful difference every day.\nWe retain the pioneering spirit of our founders, by building portfolios of locally-loved brands across our key markets in the UK, ANZ, Nigeria and Indonesia, backed by the manufacturing scale and capability of a global business.\nSpanning Personal, Home, and Baby Care, our products are trusted by millions of consumers worldwide, including Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.\nINCLUSION AND FAIRNESS\nWe’re committed to building diverse teams that reflect our consumers and communities, creating an inclusive environment where everyone feels respected and able to thrive. If you need any adjustments during the process, just let us know.\nDare to be bold, Discover what’s possible, and Do the incredible.","description_format":"text","description_chars":4837,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Financial Services","Lifestyle"],"lifecycle":[{"event":"open","at":"2026-10-21T15:59:29Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:51","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/pz-cussons-onsite-it-support-engineer","json_url":"https://alion.io/job/pz-cussons-onsite-it-support-engineer.json","meta":{"generated_at":"2026-10-24T22:05:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2816795},"rest":"https://alion.io/mcp/rest/get_company?id=2816795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpz-cussons-onsite-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpz-cussons-onsite-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpz-cussons-onsite-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pz-cussons-onsite-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpz-cussons-onsite-it-support-engineer"}]}