{"id":3272309,"url":"https://alion.io/job/q-tech-business-analyst","title":"Business Analyst","company":{"id":4449260,"name":"Q-Tech","domain":"q-techrec.com","url":"https://alion.io/company/q-tech-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":52000,"currency":"EUR","period":"year","gross":true,"usd_annual":58261},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T10:01:45Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T16:01:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Business Analyst - Celonis / ITSM Reporting\nBarcelona · Modelo híbrido\nDesde Q-tech buscamos un/a Business Analyst con experiencia práctica en Celonis para incorporarse a la división tecnológica de un gran grupo internacional del sector retail.\nLa compañía desarrolla infraestructuras y soluciones de cloud, ciberseguridad, datos e inteligencia artificial, tanto para las empresas del grupo como para clientes externos, con foco en la soberanía digital europea.\n¿Qué harás?\nFormarás parte de un equipo internacional entre España y Alemania, ayudando a mejorar los servicios IT mediante análisis de procesos, indicadores y dashboards.\nTus principales responsabilidades serán:\nRecoger necesidades de los responsables de procesos y equipos de distintos países.\n\nCrear y mantener informes y dashboards en Celonis y ServiceNow.\n\nAnalizar procesos para detectar cuellos de botella, incumplimientos de SLA y transferencias de tickets entre equipos.\n\nTraducir los resultados en propuestas de mejora y presentarlas a interlocutores operativos y directivos.\n\nParticipar en todo el ciclo de las soluciones: requisitos, análisis, implementación, validación y soporte.\n\n¿Qué buscamos?\nExperiencia práctica con Celonis en process mining y análisis de procesos. Puede proceder de IT, logística, ventas, finanzas u otros ámbitos.\n\nCapacidad para construir soluciones y explicar los resultados con claridad.\n\nInglés fluido para trabajar, participar en workshops y presentar conclusiones.\n\nDisponibilidad para trabajar en Barcelona con modalidad híbrida.\n\nAutorización para trabajar en España sin necesidad de patrocinio.\n\nValoraremos experiencia con ServiceNow, ITSM, ITIL, SQL y herramientas como Power BI. También conocimientos de alemán.\n¿Qué ofrece el proyecto?\nEntorno internacional y autonomía para desarrollar e implementar propuestas.\n\nModelo híbrido con hasta 12 días de teletrabajo al mes.\n\nSalario base orientativo de 40.000 a 52.000 € brutos anuales, según experiencia.\n\nPosibilidad de valorar perfiles sénior especialmente sólidos en torno a 60.000 €.\n\nPaquete adicional de beneficios valorado en 3.700 €.\n\n¿Te interesa aplicar tu experiencia en Celonis a la mejora de servicios IT? 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