{"id":3985217,"url":"https://alion.io/job/q2-associate-application-support-analyst","title":"Associate Application Support Analyst","company":{"id":179591,"name":"Q2","domain":"q2.com","url":"https://alion.io/company/q2-holdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:23:41Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:23:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As passionate about our people as we are about our mission.\nWhy Join Q2?\nQ2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.\nWhat Makes Q2 Special?\nBeing as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.\nSUMMARY\nQ2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2’s Risk & Fraud Management Software Solutions. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred.\nRESPONSIBILITIES\nProvide first-line telephone technical support for Q2’s Risk & Fraud Management Software Solutions\nTroubleshoot and resolve basic customer problems in a timely manner\nAccurately record, categorize, and document all customer interactions using a case tracking system\nEstablish case priorities and provide regular updates on open issues\nDe-escalate customer concerns and manage expectations\nUse available tools, procedures, and documentation to resolve technical problems\nProvide step-by-step guidance and “how-to” assistance to customers\nManage individual open case queue and handle new assignments daily\nEscalate unresolved issues to appropriate teams per guidelines\nPerform data or configuration changes in production environments with high attention to detail\nTest emergency product fixes from the development team when required\nFollow internal change control procedures for product modifications\nEnsure compliance with security, availability, confidentiality, and privacy policies\nCollaborate with internal teams (implementation, development, etc.)\nCommunicate key customer issues to Operations Management as needed EXPERIENCE AND KNOWLEDGE\nBachelor’s degree in a relevant field or equivalent experience (0-2 years); advanced degree holders may apply with no experience\nIntermediate SQL skills preferred\nUnderstanding of remote support tools and basic networking concepts\nPrevious experience in software support or delivery (enterprise/mid-sized preferred)\nStrong verbal and written communication skills\nExcellent organizational skills and attention to detail\nAbility to quickly learn new software and technologies\nCustomer service experience preferred; must demonstrate a respectful and helpful approach\nTroubleshooting experience is a plus\nKnowledge of banking practices is helpful\nThis position requires fluent written and oral communication in English.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nHealth & Wellness\nHybrid Work Opportunities\n\nFlexible Time Off\n\nCareer Development & Mentoring Programs\n\nHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents\n\nCommunity Volunteering & Company Philanthropy Programs\n\nEmployee Peer Recognition Programs - “You Earned it”\n\nClick here to find out more about the benefits we offer.\nOur Culture & Commitment:\nWe’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.\nApplicants in California or Washington State may not be exempt from federal and state overtime requirements","description_format":"text","description_chars":4917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible time off","Health insurance","Hybrid work","Mentoring programs","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-11-09T21:23:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T23:21:53Z"},"pay":null,"html_url":"https://alion.io/job/q2-associate-application-support-analyst","json_url":"https://alion.io/job/q2-associate-application-support-analyst.json","meta":{"generated_at":"2026-11-09T23:21:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179591},"rest":"https://alion.io/mcp/rest/get_company?id=179591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fq2-associate-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fq2-associate-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fq2-associate-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/q2-associate-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fq2-associate-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3985217}},{"tool":"search_jobs","arguments":{"company":"q2.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3985217},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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