{"id":2530602,"url":"https://alion.io/job/q2ebanking-application-support-analyst","title":"Application Support Analyst","company":{"id":179591,"name":"Q2 Holdings","domain":"q2.com","url":"https://alion.io/company/q2-holdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T21:28:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As passionate about our people as we are about our mission.\nWhy Join Q2?\nQ2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.\nWhat Makes Q2 Special?\nBeing as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.\nSUMMARY\nQ2 is seeking an Application Support Analyst to provide mid-level technical support to external customers using the Q2 Solution. This role involves responding to inbound customer calls, resolving application issues, and documenting technical cases with accuracy and detail. The ideal candidate has 2-4 years of experience in phone-based software support, strong communication and organizational skills, and a customer-first mindset. Familiarity with Windows OS/Server troubleshooting, SQL, and enterprise application environments is preferred.RESPONSIBILITIES\nRespond to inbound technical support calls for the Q2 Solution\nTroubleshoot and resolve customer issues using documented tools and procedures\nAccurately log all customer interactions, categorizing cases and capturing complete problem descriptions\nEstablish case priority and update customers throughout the resolution process\nProvide clear, step-by-step guidance and “how-to” assistance for product usage\nHandle a high volume of cases efficiently while maintaining quality and professionalism\nOwn and manage an open case queue; prioritize escalated issues appropriately\nEscalate unresolved issues to appropriate internal teams per established guidelines\nCollaborate with development, implementation, and QA teams to resolve complex cases\nMake data or configuration changes in production environments with high attention to detail\nTest emergency product fixes or updates from the Product Development team when needed\nFollow internal change control procedures for implementing product modifications\nEnsure all activities comply with company policies regarding security, confidentiality, and availability\nParticipate in rotating 24x7 on-call support coverage\nCommunicate key customer concerns and trends to Operations Management\nDevelop strong relationships with customers, promoting a high standard of service and professionalism\nEXPERIENCE AND KNOWLEDGE\nBachelor’s degree in a relevant field or equivalent work experience\n2-4 years of technical phone support experience or an advanced degree with relevant exposure\nExperience supporting enterprise or mid-sized software applications preferred\nFamiliarity with Windows OS and Windows Server troubleshooting\nBasic understanding of SQL and ability to navigate relational databases\nKnowledge of remote support tools and basic networking principles\nStrong verbal and written communication skills\nHighly organized with excellent attention to detail\nAbility to learn and adapt to new technologies quickly\nCustomer service experience preferred; must provide respectful, solution-oriented assistance\n• Troubleshooting experience and banking domain knowledge are advantageous\nThis position requires fluent written and oral communication in English.\nHealth & Wellness\nHybrid Work Opportunities\n\nFlexible Time Off\n\nCareer Development & Mentoring Programs\n\nHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents\n\nCommunity Volunteering & Company Philanthropy Programs\n\nEmployee Peer Recognition Programs - “You Earned it”\n\nClick here to find out more about the benefits we offer.\nOur Culture & Commitment:\nWe’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.","description_format":"text","description_chars":5053,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible time off","Health insurance","Hybrid work","Mentoring programs","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:41:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-14T23:56:55Z"},"pay":null,"html_url":"https://alion.io/job/q2ebanking-application-support-analyst","json_url":"https://alion.io/job/q2ebanking-application-support-analyst.json","meta":{"generated_at":"2026-10-14T23:56:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179591},"rest":"https://alion.io/mcp/rest/get_company?id=179591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fq2ebanking-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fq2ebanking-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fq2ebanking-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/q2ebanking-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fq2ebanking-application-support-analyst"}]}