{"id":2530601,"url":"https://alion.io/job/q2ebanking-senior-application-support-analyst","title":"Senior Application Support Analyst","company":{"id":179591,"name":"Q2 Holdings","domain":"q2.com","url":"https://alion.io/company/q2-holdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"MS SQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"C#","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T12:41:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As passionate about our people as we are about our mission.\nWhy Join Q2?\nQ2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.\nWhat Makes Q2 Special?\nBeing as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.\nSUMMARY\nQ2 is seeking an Application Support Analyst to provide advanced technical support for the Q2 Solution. This role involves troubleshooting complex, escalated issues across application layers, integrations, and environments, while also mentoring team members and contributing to continuous support improvement. Ideal candidates will have 5-7 years of experience in enterprise application support, with deep knowledge of application behavior, scripting (e.g., T-SQL, Python), and production environments. Strong communication, documentation, and analytical skills are essential. The role involves phone-based and written customer support, high attention to detail, and periodic participation in on-call rotation.RESPONSIBILITIES\nTroubleshoot and resolve complex technical issues escalated from Tier 1 support, including code defects, integrations, configurations, networking, and server-related challenges\nModify production environments as needed, including adjusting scripts, reviewing logs, updating database tables, and tuning applications with high accuracy and adherence to change control policies\nDocument case history, actions taken, and resolution thoroughly using the case management system\nCommunicate effectively with customers via phone, email, and CRM tools, providing timely updates and resolutions\nReceive and manage escalated cases from management or other support tiers, prioritizing and resolving them efficiently\nEscalate unresolved or critical defects to appropriate internal teams (e.g., Development, QA), and track to closure\nManage personal case queue while monitoring team escalation queues and assisting with load balancing when needed\nIdentify recurring issues and contribute to root cause analysis and preventive measures\nDevelop and maintain strong working relationships with internal cross-functional teams (e.g., Development, QA, Implementation, Infrastructure)\nParticipate in the quarterly rotational on-call schedule for after-hours escalations\nProvide technical guidance and informal mentoring to junior team members\nContribute to and maintain internal knowledge bases and FAQs\nSupport training initiatives by sharing expertise with customers and team members\nEnsure all activities are compliant with Q2’s security, privacy, and availability policies\nEXPERIENCE AND KNOWLEDGE\nTypically requires 5-8 years of experience in application support; 3+ years with a relevant master’s degree\nSubject Matter Expert (SME) in the Q2 application with deep understanding of core components\nStrong experience with T-SQL and Windows SQL Server troubleshooting\nFamiliarity with Python or .NET is preferred\nExperience supporting applications in a hosted or SaaS environment is required\nKnowledge of Windows Server, including IIS configuration and service management\nExcellent troubleshooting and problem-solving skills with the ability to resolve most issues independently\nEffective documentation and communication skills for both technical and non-technical audiences\nStrong time management and organizational skills, with the ability to prioritize multiple assignments in a fast-paced environment\nA customer-first attitude with a proactive, self-motivated approach to support\n• Experience in the banking or financial services domain is a plus\nThis position requires fluent written and oral communication in English.\nHealth & Wellness\nHybrid Work Opportunities\n\nFlexible Time Off\n\nCareer Development & Mentoring Programs\n\nHealth & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents\n\nCommunity Volunteering & Company Philanthropy Programs\n\nEmployee Peer Recognition Programs - “You Earned it”\n\nClick here to find out more about the benefits we offer.\nOur Culture & Commitment:\nWe’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.","description_format":"text","description_chars":5637,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible time off","Health insurance","Hybrid work","Mentoring programs","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T12:41:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T15:53:13Z"},"pay":null,"html_url":"https://alion.io/job/q2ebanking-senior-application-support-analyst","json_url":"https://alion.io/job/q2ebanking-senior-application-support-analyst.json","meta":{"generated_at":"2026-10-14T15:53:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179591},"rest":"https://alion.io/mcp/rest/get_company?id=179591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fq2ebanking-senior-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fq2ebanking-senior-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fq2ebanking-senior-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/q2ebanking-senior-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fq2ebanking-senior-application-support-analyst"}]}