{"id":3545614,"url":"https://alion.io/job/q4-customer-success-associate-india","title":"Customer Success Associate - India","company":{"id":58120,"name":"Q4","domain":"q4inc.com","url":"https://alion.io/company/q4inc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC+3","utc_offset_min":-8,"utc_offset_max":3},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:15:11Z","employer_posted_date":null,"last_verified_at":"2026-10-30T18:15:11Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life. \n\nQ4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at .\n\nWe hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.\n\nCome grow with us!\n\nQ4 is the leader in innovating the Investor Relations Technology space. We’re transforming the industry with our SaaS solutions and we’re looking for a world class Customer Success Associate to help us retain and support our small and low-mid market customer base. In this role, you will be responsible for driving customer retention, enabling clients to maximize the value of our software and deliver exceptional training and support. \n\nIn partnership with an Account Manager, you will also support renewal and expansion of your book of business. Together, you will enhance customer satisfaction and foster long-term, successful relationships. \n\nKey Responsibilities\n\nCustomer Retention – Develop and execute strategies to maintain and grow customer relationships. Monitor customer health metrics and proactively address any potential issues to reduce churn and increase loyalty\n\nOnboarding & Enablement - Work closely with clients to understand their unique needs and provide tailored training and enablement. Ensure customers are fully equipped to utilize Q4’s software to its fullest potential\n\nTraining - Design and deliver comprehensive training programs to onboard new customers and upskill existing ones. Contribute to the creation of training materials and resources to facilitate effective learning\n\nSatisfaction - Act as the primary point of contact for customer account inquiries and concerns. Resolve issues promptly and effectively, ensuring a high level of satisfaction and a positive experience with Q4\n\nFeedback - Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to drive product enhancements and ensure our offerings meet customer needs\n\nReporting - Track and report on key customer success metrics, including retention rates, satisfaction scores, and product utilization. Provide insights and recommendations to drive continuous improvement\n\nVoice of the Customer – Bring back information from your customer conversations in actionable ways to the organization. Whether it is competitive information, pricing insights, product needs or investor relations trends you will help Q4 stay close to the emerging industry changes so we can meet customers where they are\n\nEducation/Qualifications\n\n3+ years of relevant work experience, preferably in customer facing roles\n\nBachelor’s degree or equivalent\n\nOutstanding communication and listening skills\n\nStrong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations\n\nAbility to manage a busy calendar. We want to talk to our customers every quarter!\n\nExperience using Salesforce and data visualization tools is a nice to have\n\nAdditional Skills\n\nExtremely high integrity. Truth 100% of the time\n\nThe ability to work across an organization in partnership\n\nA strong belief in accountability and one who takes great pride in the quality of the products and the efficiency of the team\n\nStrong motivation, self-confidence, and sense of ownership\n\nInquisitive nature and advanced problem solving skills\n\nSelf-starter with a “can-do” mentality\n\nService-centric attitude to other departments\n\nExperience with a fast-paced startup environment is a bonus\n\nWorking Conditions\n\nRequired Work Hours: Must be able to work US or EMEA hours, which will be determined by the client segment supported.\n\nUS Hours\n\nSummer (EDT): 9:00 AM–5:00 PM = 6:30 PM–2:30 AM IST\n\n(Starts on the second Sunday of March and ends on the first Sunday of November)\n\nWinter (EST): 9:00 AM–5:00 PM = 7:30 PM–3:30 AM IST\n\n(Starts on the first Sunday of November and ends on the second Sunday of March)\n\nEMEA Hours\n\n9:00 am - 5 pm GMT = 2:30 pm - 10:30 pm IST\n\nNon-business hours activities such as critical client events, escalations and holiday coverage may occur on a rare occasion (this position may require after hours, weekend and holiday support as needed for earnings and/or emergencies.)\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5412,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Financial Services","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-30T20:30:45Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["seen:10","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/q4-customer-success-associate-india","json_url":"https://alion.io/job/q4-customer-success-associate-india.json","meta":{"generated_at":"2026-11-10T13:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58120},"rest":"https://alion.io/mcp/rest/get_company?id=58120"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fq4-customer-success-associate-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fq4-customer-success-associate-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fq4-customer-success-associate-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/q4-customer-success-associate-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fq4-customer-success-associate-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545614}},{"tool":"search_jobs","arguments":{"company":"q4inc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545614},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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