{"id":686955,"url":"https://alion.io/job/q5partners-people-operations-advisor","title":"People Operations Advisor","company":{"id":685754,"name":"Q5 Partners","domain":"q5partners.com","url":"https://alion.io/company/q5partners","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":518},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-04T01:39:55Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"Role title - People Operations Adviser\nReports to - Global People Director\nLocation - UK-based / Hybrid / Global-facing\nRole purpose\nThe People Operations Adviser will play a key role in supporting, maintaining and improving the\nQ5’s global People Operations infrastructure. This role is ideal for someone who has operated as\nan HR Adviser in the UK, understands the practical application of UK employment law, and has a\nstrong passion for improving people systems, processes, data and employee experience.\nThe role will take a lead role in supporting the organisation's core people systems, including\nHiBob, Leapsome, Culture Amp and other L&D-related platforms. They will ensure these\nsystems are accurate, user-friendly and well embedded across the organisation, supporting the\nPeople team, managers and employees globally.\nThe People Operations Adviser will also work closely with the L&D Lead to support the\nadministration and delivery of learning programmes through the organisation's people systems,\nincluding programme set-up, enrolment, tracking, reporting, evaluation and user support.\nWorking closely with the HR Adviser and wider People team, the People Operations Adviser will\nsupport the employee lifecycle while ensuring the systems, workflows and processes behind it\nare efficient, compliant and scalable.\nKey responsibilities\nGlobal people systems, HRIS and L&D platform support\nAct as a key People team contact for Q5’s core people systems, including HiBob, Leapsome,\nCulture Amp and other L&D platforms.\nSupport the day-to-day administration, maintenance and continuous improvement of people\nsystems across the global organisation.\nEnsure employee data, workflows, permissions, processes and reporting are accurate,\nconsistent and well maintained.\nSupport system configuration, testing, troubleshooting, user guidance and process\ndocumentation.\nWork with the People team to identify opportunities to improve system use, automation,\nemployee self-service and manager self-service.\nSupport the use of Leapsome for performance, feedback and development conversations,\nCulture Amp for engagement surveys (including the quarterly eNPS and engagement\nsurvey), and other platforms for learning-related workflows.\nProduce people systems reports and dashboards to support decision-making across HR,\nL&D, performance and employee experience.\nCreate and maintain user guides, process notes and FAQs to help employees and managers\nuse people systems confidently.\nLearning and development operations support\nWork closely with the L&D Lead to provide operational and systems support for learning and\ndevelopment activity.\nSupport the administration of learning programmes, workshops and development initiatives\nthrough the organisation's people systems.\nManage learning-related system activity, including programme set-up, employee\ncommunications, invitations, enrolment, attendance tracking, completion records and\nreporting.\nSupport the collection and analysis of learning feedback and evaluation data.\nHelp maintain accurate learning records and support reporting on participation, completion\nand engagement.\nIdentify opportunities to improve the employee and manager experience of accessing,\ncompleting and tracking learning activity.\nEnsure L&D processes are well documented, repeatable and aligned with wider People\nOperations processes.\nPeople operations and employee lifecycle support\nSupport the delivery and improvement of core employee lifecycle processes, including\nonboarding, internal moves, contractual changes, performance cycles, engagement activity\nand leavers.\nPartner with the HR Adviser to ensure employee lifecycle activity is accurately reflected in\npeople systems and workflows.\nProvide short-term cover for agreed HR Adviser activity during sickness, annual leave or\npeak workload periods, particularly where support relates to employee lifecycle\nadministration, policy queries, process guidance or system updates.\nMaintain accurate employee records and ensure data is complete, up to date and compliant\nwith GDPR and internal governance requirements.\nSupport cyclical People processes such as performance reviews, pay reviews, engagement\nsurveys, policy updates and compliance reporting.\nPrepare and maintain process documentation to support consistency across the global\norganisation.\nWork collaboratively with Payroll, Finance, IT and other internal teams to ensure joined-up\nemployee processes.\nOwn global systems, data and process improvement for the People function, with the HR\nAdviser contributing UK advisory input and feedback.\nProcess, compliance and continuous improvement\nIdentify opportunities to simplify, clarify or strengthen People processes.\nSupport global process mapping, workflow design and continuous improvement initiatives.\nEnsure operational processes are delivered accurately, efficiently and within agreed\ntimelines.\nOwn compliance records, system storage and audit readiness in people systems (right to\nwork evidence, employment documentation, data retention), with UK right to work checks led\nby the HR Adviser.\nContribute to People projects that improve employee experience, operational efficiency and\nmanager capability.\nBring a continuous improvement mindset to the People function, challenging where\nprocesses can be improved or better embedded through systems.\nAdvisory support\nProvide first-line support on operational, system and process-led queries; advisory and\nemployee relations queries are routed to the HR Adviser as the first point of contact.\nSupport managers and employees with straightforward lifecycle and policy queries.\nEscalate complex, sensitive or higher-risk UK ER matters to the HR Adviser and/or\nPeople/HR Manager.\nApply a practical understanding of UK employment law and HR best practice when\nsupporting People Operations activity.\nRequirements\nEssential experience\nPrevious demonstrable experience operating as an HR Adviser, People Operations Adviser\nor similar generalist People role within the UK.\nGood working knowledge of UK employment law and HR best practice.\nDemonstrable experience using and supporting HR systems, ideally including HiBob,\nLeapsome or similar platforms.\nExperience maintaining employee data, workflows, reporting and people process\ndocumentation.\nDemonstrable experience of working with HR metrics and collating HR dashboards using\nExcel or other software.\nExperience supporting the employee lifecycle, including onboarding, contractual changes,\nperformance cycles and leavers.\nStrong attention to detail and confidence working with confidential employee data.\nComfortable supporting managers and employees with system, process and policy queries.\nDesirable experience\nExperience acting as a super-user or key user for an HRIS (ideally HiBob), performance\nplatform (Leapsome) & L&D systems.\nExperience supporting L&D programme administration, completion tracking, evaluation or\nreporting.\nExperience producing People reports, dashboards or management information.\nExperience in a professional services, consulting, technology or fast-paced commercial\nenvironment.\nCIPD Level 5 qualification or equivalent experience.\nExperience supporting a multi-jurisdiction or global employee population (for example US,\nAPAC or the Middle East).\nSkills and behaviours\nSystems-minded, curious and interested in how technology can improve employee and\nmanager experience.\nHighly organised and able to manage multiple priorities across systems, processes and\nstakeholder needs.\nStrong attention to detail and commitment to data accuracy.\nConfident communicator who can build trust with the People team, managers and\nemployees.\nCollaborative, proactive and solutions-focused.\nComfortable working globally and supporting consistent processes across different locations.\nDiscreet and professional when handling sensitive information.\nConfidential - for internal use only | People / HR | \nSuccess in the role will look like\nHiBob, Leapsome, Culture Amp and other People/L&D systems are accurate, well\nmaintained and increasingly easy to use.\nL&D programmes are well supported through effective system administration, tracking and\nreporting.\nGlobal people data and reporting become more reliable and useful for decision-making.\nCore employee lifecycle processes run smoothly and consistently.\nManagers and employees have clearer guidance on how to use people systems and\nprocesses.\nThe HR Adviser and People Operations Adviser work well together, with clear ownership\nbetween UK advisory work and global people operations.\nThere is effective continuity of People team service during sickness, annual leave and peak\nworkload periods, supported by clear handovers and shared process documentation","description_format":"text","description_chars":8704,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-11T00:27:15Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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