{"id":3644451,"url":"https://alion.io/job/qad-client-engagement-manager","title":"Client Engagement Manager","company":{"id":6493,"name":"QAD","domain":"qad.com","url":"https://alion.io/company/qad","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:21:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T00:45:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action.\nWith the acquisition of Kavida.ai, QAD is fast-tracking its Champion AI roadmap - agentic AI “digital workers” that automate critical procurement and supply-chain workflows and free up to 50% of a buyer’s workday.\n The Client Engagement Manager is the gatekeeper of Product and Services resources for strategic ERP opportunities, partnering with Account Executives from early-stage discovery through Statement of Work execution and hand-off to Delivery. This role owns solution scoping, deal economics, and commercial structuring for QAD Adaptive ERP and Champion AI engagements, ensuring every proposal is grounded in disciplined discovery, priced to protect margin, and staffed for predictable delivery. Acting as the primary Professional Services counterpart to Sales, the Client Engagement Manager balances competitiveness with commercial rigor and ensures a clean transition from sales engagement to project execution.\nKEY RESPONSIBILITIES\nPre-Sales Discovery & Solution Scoping\nPartner with Account Executives from early-stage opportunities to shape services positioning and deal strategy.\nLead structured discovery covering services scope: pain points, workflows, success criteria, delivery considerations, and training requirements.\nSupport the AE in architecting the solution and defining services components (deliverables, timeline, effort), incorporating Solutions Engineering input on technical feasibility and dependencies.\nEnforce engagement request prioritization, directing Tier 2 and smaller opportunities to self-service playbooks so direct support is reserved for the highest-value deals.\nSOW Development & Commercial Structuring\nDraft and validate Statements of Work in partnership with the AE, defining scope boundaries, assumptions, dependencies, and acceptance criteria.\nValidate pricing, discounting, and total cost of ownership to protect deal economics, including in multi-year contract structures.\nReview commercial arrangements - services pricing, risk-sharing, and contract terms - for consistency with company policy.\nRecommend resource allocation for delivery based on scope, timeline, and required skill sets.\nDeal Governance & Sales Partnership\nServe as the primary Professional Services liaison to the Account Executive throughout the sales cycle, including participation in deal reviews.\nEnsure alignment with Services Delivery on the proposed solution before a deal is closed.\nTrack win/loss drivers and request patterns to inform playbook and resource-allocation improvements.\nMaintain current knowledge of service offerings and industry-specific playbooks to support consistent, competitive proposals.\nDelivery Hand-Off & Continuity\nCo-lead the hand-off from Sales to Services Delivery, ensuring the delivery team receives a complete, validated SOW and supporting discovery artifacts.\nAct as an escalation point for pre-sales misalignment or scope disputes prior to project kick-off.\nPartner with Delivery leadership to feed field learnings back into scoping standards and estimation models.\n Experience\n5+ years in Professional Services, Solutions Consulting, or Pre-Sales within ERP or enterprise SaaS environments.\nDemonstrated experience writing and negotiating Statements of Work, estimating project scope and effort, and structuring services pricing.\nWorking knowledge of ERP implementation methodologies (manufacturing, supply chain, or related domains) strongly preferred.\nExperience partnering directly with Account Executives in a matrixed Sales / Delivery organization.\nSkills & Competencies\nStrong commercial acumen: pricing strategy, margin protection, forecasting, and contract structuring.\nAbility to translate discovery findings into an executable, well-bounded scope of work.\nComfortable applying pricing and scoping discipline under sales-cycle time pressure.\nProficiency with CRM/CPQ tooling (e.g., Salesforce) and services estimation tools.\nExecutive-level written and verbal communication skills.\nEducation\nBachelor’s degree required; MBA or equivalent advanced degree a plus.\n\nAdditional Expectations\nWillingness to travel as required to support key client engagements and on-site discovery workshops.\n\nAbility to operate across time zones in support of global account teams.\n\nHigh level of rigor in scope definition, risk identification, and governance under sales-cycle time pressure.\n\n Compensation:\nPlus a strong benefits package inclusive of PTO, 401K matching, and Healthcare/Medical Insurance plans.\nVirtual-First Culture: work remotely, with the flexibility to lead in-person customer workshops in your market.\nAtmosphere of Growth: join a team where idea-sharing is prioritized over hierarchy, at the leading edge of agentic AI for manufacturing.\nComprehensive Benefits: health, dental, vision, PTO, 401K matching, and a collaborative culture of smart, hard-working people.\nAbout QAD:\nQAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.\nQAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.","description_format":"text","description_chars":6156,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Equity","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Supply Chain & Logistics Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-02T22:19:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/qad-client-engagement-manager","json_url":"https://alion.io/job/qad-client-engagement-manager.json","meta":{"generated_at":"2026-11-08T03:52:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6493},"rest":"https://alion.io/mcp/rest/get_company?id=6493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqad-client-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqad-client-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqad-client-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qad-client-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqad-client-engagement-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3644451}},{"tool":"search_jobs","arguments":{"company":"qad.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3644451},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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