# Support Engineer, Technical

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. This hybrid position requires candidates to be based in Pune with 3 days of in-office collaboration per week. The Senior Support Engineer, ERP role is a cornerstone within our organization, focused on delivering exceptional technical support for QAD and Progress products. In this role, you will engage directly with customers and partners through various communication platforms, such as CRM, telephone, email and internet-based tools, to address complex technical issues and inquiries related to QAD applications and Progress databases. As an ERP Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to quality standards, processes, and tools established by the company, ensuring consistent del

- **Id**: 3821332
- **Url**: <https://alion.io/job/qad-support-engineer-technical-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Pimpri Chinchwad, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T13:30:58Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T05:49:56Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 7686
- **Description truncated**: no
- **Benefits**: Continuous learning, Equity
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software, Supply Chain & Logistics Software, Manufacturing & Industrial Software

## Company

- **Id**: 6493
- **Name**: QAD
- **Domain**: qad.com
- **Url**: <https://alion.io/company/qad>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 9
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 31
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **Apache HTTP Server** — Optional: no
- **C++** — Optional: no
- **Java** — Optional: no
- **KVM** — Optional: no
- **Linux** — Optional: no
- **Oracle ERP** — Optional: no
- **SQL** — Optional: no
- **Unix** — Optional: no
- **VMWare** — Optional: no
- **Windows** — Optional: no
- **AI Agents** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T17:25:37Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 31
- **Reasons**: conf:4, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.