{"id":3756281,"url":"https://alion.io/job/qatar-airways-technology-services-controller-mcx-telecom","title":"Technology Services Controller (MCX & Telecom))","company":{"id":716570,"name":"Qatar Airways","domain":"qatarairways.com","url":"https://alion.io/company/qatarairways-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:03:36Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T04:16:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Hamad International Airport:\nHamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.\nAbout the role \nThis role will be responsible for the engineering, implementation, integration, operation, and lifecycle support of Mission-Critical Services (MCX) and enterprise telecom platforms used in a 24x7 airport environment. The role ensures that MCPTT, MCVideo, MCData, private LTE/5G and associated telecom services remain secure, resilient, interoperable, and available for operational users.\nKey Responsibilities:\nProvide technical and operational support for MCX services, including Mission-Critical Push-to-Talk (MCPTT), MCVideo, MCData, dispatching, recording, location, group management, and related application services.\nSupport the design, implementation, integration, testing, and acceptance of MCX solutions over private LTE/5G networks, including connectivity with radio, telephony, dispatch, recording, and external communication platforms.\nConfigure and troubleshoot MCX users, talk groups, service profiles, priorities, pre-emption, emergency calls, floor control, multimedia sessions, device onboarding, and application access\nSupport private mobile network service integration across RAN, EPC/5GC, IMS and MCX application layers, and coordinate end-to-end incident resolution with mobile-network, cybersecurity, infrastructure, and vendor teams.\nMonitor service health, availability, capacity, performance, alarms, license utilization, and quality indicators; identify degradation and take corrective action before operational impact.\nTroubleshoot MCX and telecom incidents using application logs, platform alarms, SIP/SDP traces, RTP analysis, packet captures, RTMT, CDR/CMR, gateway diagnostics, and mobile-network performance information.\nPerform root-cause analysis for recurring incidents and implement corrective and preventive actions through approved incident, problem, and change-management processes.\nDevelop and maintain high-level and low-level designs, configuration records, interface documents, test plans, acceptance criteria, standard operating procedures, recovery procedures, asset records, and support documentation.\nPlan and execute upgrades, migrations, patches, capacity expansions, technology refreshes, endpoint replacements, and end-of-life remediation with minimum disruption to live airport operations.\nApply security controls to MCX and telecom infrastructure, including secure configuration, identity and access management, certificate management, network segmentation, logging, vulnerability remediation, backup, restoration, and disaster-recovery readiness.\nCoordinate with internal stakeholders, telecom operators, OEMs, system integrators, managed-service providers, and support partners to meet service levels and business requirements.\nParticipate in planned maintenance, major-incident response, service restoration, and operational support outside normal working hours when required.\nIdentify service-improvement opportunities that enhance resilience, user experience, operational efficiency, maintainability, and total cost of ownership.\nEnsure all activities comply with organizational governance, safety, quality, change-control, cybersecurity, and airport operational 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