{"id":3286034,"url":"https://alion.io/job/qcp-support-engineer-network-and-core-infrastructure","title":"Support Engineer, Network and Core Infrastructure","company":{"id":5343,"name":"QCP","domain":"qcp.com","url":"https://alion.io/company/qcp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false},{"name":"Nagios","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-10-26T18:24:52Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-08T04:20:17Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.\nWe offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.\nDriven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.\nSince our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.\nWe work to build trusted partnerships, putting client success and care at the heart of everything that we do.\nResponsibilities\nNetwork and Core Infra operations and support\nAssist with provisioning, configuring and maintaining switches, routers, wireless access points, firewalls, WAN/SD-WAN services, and remote-access and site-to-site VPNs.\nProvide first- and second-line troubleshooting for wired, wireless, internet, DNS, DHCP, routing switching and connectivity issues, and escalate complex incidents with clear supporting evidence.\nSupport IP address allocation and VLAN administration and keep subnet and IP address management records accurate.\nAssist with site surveys, equipment installation, cabling checks and post-installation testing for office and network deployments.\nNetwork security operations\nSupport day-to-day firewall administration, including approved rule changes, object updates, NAT, VPN configuration and validation of network segmentation controls.\nAssist with network access control services, including 802.1X, RADIUS, TACACS+, certificate-based authentication, device profiling and user or endpoint access investigations.\nReview alerts and logs from firewalls, IDS or IPS, DNS security, monitoring platforms and other network-security tools; perform initial triage and escalate suspected threats.\nHelp maintain secure configuration baselines and identify devices that are missing patches, have configuration drift or require remediation.\nApply least-privilege, Zero Trust and security-segmentation principles in all assigned work.\nPatching, Firmware and Change Management\nApply approved software upgrades, patches and configuration backups to network devices under established change-control procedures.\nMaintain Synology NAS systems: apply DSM and package updates, monitor drive health (SMART) and RAID/storage pool status, and verify backups before and after patching.\nApply BIOS, firmware and driver updates to server hardware on schedule.\nUpdate firmware on IoT and meeting room devices, including smart TVs and Logitech conferencing equipment.\nSchedule patching within approved maintenance windows, test devices afterwards to confirm normal operation, and roll back if issues arise.\nMonitoring and incident support\nMonitor network availability, performance, latency, capacity and security events using the organisation's monitoring platforms.\nRespond to service alerts, collect diagnostic information, record timelines and work with senior engineers, service providers and vendors to restore service.\nContribute technical evidence to incident reviews and help track corrective actions that reduce the risk of recurrence.\nParticipate in out-of-hours support or an on-call rota after suitable training, where required by the team.\nServer Room and Physical Infrastructure\n Conduct routine physical inspections of the server room, covering racks, cabling, power, UPS and cooling.\n Maintain server room documentation, including rack layouts and equipment inventory.\nEnd-User Hardware Support\nDiagnose and resolve laptop hardware faults, including screens, keyboards, batteries, chargers, storage, memory, ports and docking stations.\nPerform hardware replacements, or coordinate warranty claims and RMA processes with vendors.\nSet up, configure and deploy new laptops and peripherals.\nMeeting Room and IoT Support\nTroubleshoot and maintain meeting room equipment, including TVs, cameras, speakers and Logitech conferencing devices.\nPerform regular checks so meeting rooms are functional and ready for use.\nProjects documentation and collaboration\nSupport infrastructure improvement projects by completing assigned build, test, migration and validation activities against approved designs and implementation plans.\nCreate and maintain network diagrams, device inventories, configuration records, standard operating procedures, knowledge articles and change evidence.\nWork constructively with IT, security, business teams, telecommunications providers and technology vendors to resolve issues and deliver agreed changes.\nDevelop technical capability through lab work, vendor training, peer review and relevant professional certification study.\nRequirements\nAround 2 to 3 years of relevant experience in network support, infrastructure operations, IT support with networking responsibilities, a placement role, apprenticeship or equivalent hands-on lab experience.\nEvidence of configuring and troubleshooting networks through employment, study, certification labs, home labs or project work.\nA relevant certification such as Cisco CCNA, CompTIA Network+ or equivalent knowledge is desirable. Candidates actively working towards certification will also be considered.\nA degree, higher education qualification or apprenticeship in networking, cyber security, computing or a related subject is useful but not essential where practical ability can be demonstrated.\nHands-on experience diagnosing and repairing laptop hardware, including component replacement and peripheral setup.\nWorking knowledge of Windows and/or macOS device setup, imaging and deployment.\nBasic understanding of server hardware, RAID, storage health monitoring and backup verification.\nAwareness of server room fundamentals: rack layout, cable management, UPS and cooling.\nDesirable exposure\nCisco switching and routing; Palo Alto Networks or another next-generation firewall platform; Cisco ISE or another NAC platform.\nNetwork monitoring and observability platforms such as ThousandEyes, SolarWinds, Zabbix, Nagios or Meraki Dashboard.\nIDS or IPS, DNS security such as Cisco Umbrella, SSL or TLS inspection, log correlation and false-positive triage.\nSynology NAS administration (DSM, storage pools, Hyper Backup or similar).\nLogitech or similar meeting room and video conferencing systems \nBenefits\nThe Environment We Offer\nAs a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.\nOur employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.\nWe also provide flexible working arrangement as required and a casual and fun environment to boot!","description_format":"text","description_chars":7126,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Crypto Exchanges"],"lifecycle":[{"event":"open","at":"2026-10-26T18:24:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":12,"expected_fill_days":45,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/qcp-support-engineer-network-and-core-infrastructure","json_url":"https://alion.io/job/qcp-support-engineer-network-and-core-infrastructure.json","meta":{"generated_at":"2026-11-08T07:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5343},"rest":"https://alion.io/mcp/rest/get_company?id=5343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqcp-support-engineer-network-and-core-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqcp-support-engineer-network-and-core-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqcp-support-engineer-network-and-core-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qcp-support-engineer-network-and-core-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqcp-support-engineer-network-and-core-infrastructure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3286034}},{"tool":"search_jobs","arguments":{"company":"qcp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3286034},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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