{"id":2934458,"url":"https://alion.io/job/qdegrees-services-it-manager","title":"IT Manager","company":{"id":3847970,"name":"QDegrees Services","domain":"qdegrees.com","url":"https://alion.io/company/qdegrees-services","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jaipur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-20T15:35:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T15:35:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Looking for an experienced IT Support Manager to lead day-to-day IT infrastructure and support operations across networking, servers, systems, vendors, and IT compliance. The role will be responsible for ensuring reliable IT services, strong infrastructure controls, timely issue resolution, vendor performance, security practices, and business continuity.\n\nResponsibilities: \nLead and manage IT support and infrastructure operations, ensuring high availability and timely resolution of incidents and service requests.\nManage LAN/WAN, Wi-Fi, VPN, switches, routers, firewalls, and other network infrastructure.\nMonitor network performance, connectivity, bandwidth utilization and infrastructure health; troubleshoot recurring network issues.\nManage physical and virtual servers, operating systems, backups, storage, access controls and routine maintenance.\nCoordinate server provisioning, patching, upgrades, preventive maintenance and capacity planning.\nEnsure IT systems, endpoints and infrastructure are appropriately secured, monitored and maintained.\nOwn IT asset lifecycle management including procurement, allocation, inventory, tracking, AMC/warranty and decommissioning.\nManage external IT vendors, service providers, AMCs and technology partners; negotiate SLAs, track performance and resolve escalations.\nCoordinate procurement of IT hardware, software, networking equipment and infrastructure services in line with business requirements.\nDefine and monitor IT support SLAs, ticket resolution timelines, escalation mechanisms and service quality metrics.\nMaintain IT documentation including network diagrams, asset registers, server details, SOPs, escalation matrices and DR/BCP documentation.\nEnsure adherence to IT policies, information security controls, audit requirements and applicable compliance standards.\nCoordinate internal/external IT audits, close audit observations and maintain evidence and compliance records.\nSupport implementation and monitoring of endpoint security, antivirus/EDR, access management, backup and data protection controls.\nDevelop and test backup, disaster recovery and business continuity processes; ensure periodic restoration testing.\nManage user access provisioning/de-provisioning in coordination with HR and relevant business stakeholders, especially during employee onboarding and exits.\nLead and mentor the IT support team, allocate workloads, monitor performance, and build a strong service-oriented culture.\nProvide regular MIS/reporting to management covering incidents, assets, vendors, infrastructure health, compliance, and key IT metrics.\nIdentify opportunities for automation, process improvement, cost optimization, and technology upgrades.\n\nRequirements: \nStrong hands-on knowledge of networking concepts: TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching, and firewall management.\nExperience with Windows Server and/or Linux server administration, Active Directory and user/group access management.\nKnowledge of virtualization, backup solutions, storage and server monitoring tools.\nUnderstanding of endpoint management, antivirus/EDR, patch management and IT security controls.\nWorking knowledge of IT asset management, ticketing/helpdesk systems and IT service management practices.\nStrong understanding of IT vendor management, AMC/SLA management and technology procurement.\nKnowledge of IT audits, information security controls, compliance documentation and risk management.\nGood understanding of backup, disaster recovery, and business continuity principles.\nBachelor's degree in Computer Science, Information Technology, Computer Engineering or a related discipline.\nTypically 7-12 years of relevant experience in IT infrastructure, IT support, networking and systems administration, with demonstrated team-management experience.\nRelevant certifications such as CCNA, Microsoft, ITIL, Fortinet/Cisco, or other infrastructure/security certifications will be an advantage.\nExperience managing IT infrastructure in a multi-site or fast-paced business environment is preferred.\nSkills\nactive directory, backup, dhcp, dns, infrastructure, it support, linux, 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