{"id":3970508,"url":"https://alion.io/job/qe-services-mfa-support-analyst","title":"MFA Support Analyst","company":{"id":4497049,"name":"QE Services","domain":null,"url":"https://alion.io/company/qe-services","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-09T13:27:22Z","employer_posted_date":null,"last_verified_at":"2026-11-09T13:27:22Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"My client based in Cape Town is currently looking for a MFA Support Analyst to join their team on a contract basis. \nIT / FINANCE \nResponsibilities \nSupport MFA implementation, rollout and onboarding across Digital assets.\nAssist users with MFA registration, authentication and access-related issues.\nProvide Level 1 and Level 2 support for MFA incidents and service requests.\nInvestigate and resolve authentication, device enrolment, SMS and OTP issues.\nMonitor user adoption, support queues and MFA solution performance.\nManage support tickets and ensure incidents are resolved within SLA commitments.\nEscalate unresolved technical issues to the SGT IAM technical support team.\nProvide hypercare and post-deployment support during implementation.\nPrepare weekly and monthly support reports, dashboards and progress updates.\nIdentify recurring issues and recommend preventative measures.\nDevelop support guides, FAQs and knowledge articles.\nAssist with user training and awareness activities.\nCoordinate with business users, technical teams, suppliers and stakeholders.\nSupport the transition from project implementation to business-as-usual operations.\nAssist with operational readiness and the handover to support hubs.\nQualifications & Experience \nDiploma or Degree in Information Technology, Computer Science, Information Systems or a related field.\n3-5 years' experience in IT support, service and incident management or application support.\nExperience in IT Digital and/or Insurance environments.\nExperience supporting Identity and Access Management (IAM) solutions.\nExperience with MFA solutions, authentication technologies and security platforms.\nProven experience in incident management and service support.\nExperience working on enterprise technology implementation projects.\nExposure to user onboarding, hypercare and post-go-live support.\nITIL Foundation certification advantageous.\nRelevant IAM, Cyber Security and Digital certifications advantageous.\nCompetencies \nStrong customer service and user support skills.\nExcellent problem-solving and analytical skills.\nEffective communication and stakeholder management.\nAbility to work under pressure in a fast-paced environment.\nStrong attention to detail.\nGood planning and organisational skills.\nAbility to manage multiple priorities simultaneously.\nTeam collaboration and relationship management.\nAbility to identify issues and recommend solutions.\nIf you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review\n Desired Skills: \n User Support\n Application Support\n SQL Application Support\n Application Support Software\n User Administration\n Help Desk Support","description_format":"text","description_chars":2687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-11-09T15:50:30Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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