# MFA Support Analyst

My client based in Cape Town is currently looking for a MFA Support Analyst to join their team on a contract basis. IT / FINANCE Responsibilities Support MFA implementation, rollout and onboarding across Digital assets. Assist users with MFA registration, authentication and access-related issues. Provide Level 1 and Level 2 support for MFA incidents and service requests. Investigate and resolve authentication, device enrolment, SMS and OTP issues. Monitor user adoption, support queues and MFA solution performance. Manage support tickets and ensure incidents are resolved within SLA commitments. Escalate unresolved technical issues to the SGT IAM technical support team. Provide hypercare and post-deployment support during implementation. Prepare weekly and monthly support reports, dashboards and progress updates. Identify recurring issues and recommend preventative measures. Develop support guides, FAQs and knowledge articles. Assist with user training and awareness activities. Coordinate with business users, technical teams, suppliers and stakeholders. Support the transition from project implementation to business-as-usual operations. Assist with operational readiness and the han

- **Id**: 3970508
- **Url**: <https://alion.io/job/qe-services-mfa-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cape Town, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T13:27:22Z
- **Last verified at**: 2026-11-09T13:27:22Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2687
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Information Security

## Company

- **Id**: 4497049
- **Name**: QE Services
- **Url**: <https://alion.io/company/qe-services>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Technologies

- **IAM** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **SQL** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T15:50:30Z

## Liveness

- **Score**: 52
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.516
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 25
- **Reasons**: seen:0, agency, win:early
- **Computed at**: 2026-11-10T01:06:14Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.