{"id":1467803,"url":"https://alion.io/job/qgenda-solution-architect-on-call","title":"Solution Architect, On-Call","company":{"id":179593,"name":"QGenda","domain":"qgenda.com","url":"https://alion.io/company/qgenda","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":212000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":726},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-09-29T14:05:43Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-18T05:53:57Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Who We Are\nQGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. \nAt QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. \nQGenda is headquartered in Atlanta. \nTo learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. \nAbout Your Role \nWithin the Solution Architecture (SA) team of our CX organization, we are looking for motivated individuals that seek to carry out the SA mission of enabling our healthcare customers to maximize the value of QGenda in new & innovative ways. By leading with a consultative approach, we’re seeking individuals that have a natural curiosity to learn, a desire to deliver a solution from start to finish, and strive to help customers solve their business objectives with technology.\nAs anOn-Call Solution Architect, you will work with our Enterprise customers to define requirements and apply best practices to implement QGenda's On-Call product. You will implement and train new customers towards stabilization and self sufficiency in QGenda and proactively collaborate and consult with customers to help them achieve maximum value, ensuring successful renewal. On-Call Consultants must have the technical knowledge to set up an effective product and the interpersonal skills to convey the decisions that can be made based on the customer goals.\nAs a critical member of the team, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations.\nHow You’ll Make an Impact \nConfigures QGenda On-Call solution using customer requirements and best practices while taking into account ease of use and maintenance of the configuration for the customer and QGenda Customer Success team.\nPrepares for and leads implementation & customer training calls as appropriate, documents final configuration of QGenda setup, and transfers knowledge effectively to long-term Customer Success resources.\nWorks cross-functionally with Technical Account Managers, Project Coordinators and Project Managers, Customer Success Managers, Product Strategy, Sales Solutions, and other QGenda resources to ensure all customer requirements are scoped and delivered.\nMaintains task plans and timelines in workflow management system and customer success platform (CSP).\nEscalates to management when customer’s success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the on-boarding process.\nProvides input into customer onboarding and lifecycle processes to directly influence the continued success of the On-Call product\nWho You Are \nCommunicate technical information effectively to both technical and non-technical audiences\nProactively identify and solve problems and then build sustainable solutions to prevent recurrence\nManage a project, work to deadlines, and prioritize between competing demands\nIdentify process gaps and suggest solutions to improve future performance\nDemonstrate personal drive to complete assigned action items and self-assign work as needed\nExhibit peer leadership and positive influence on the wider team\nDemonstrate detail-oriented and organized skill set \nExperience utilizing Salesforce, or similar CRM software\nProficiency in Google GSuite Products (Documents, Sheets, Slides)\nAbility to work in a team environment\nExperience You Bring \nBachelor’s degree\n3-4 years of experience in a similar, SaaS/software implementation role \nAbility to travel for customer meetings\nExperience utilizing Salesforce or similar CRM software as well as Google Suite Products\nProficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet\nNot Required, but Nice to Have\nEngineering or other technical degree \nSaaS/Software technical configuration and implementation experience \nExperience/exposure to the healthcare and IT ecosystem\nApplicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time. \nWhat’s In It For You\nWe offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: \nFully company-paid options for medical (both in-person and virtual), dental and vision insurance\nGenerous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance\nPaid parental leave for birth, adoption or permanent placement \n401(k) with company match \nAnnual Costco membership, cell phone stipend, commuter benefits, in-office perks and more \nQGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. \nQGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. \nIf you require accommodations or assistance to complete the online application process, please contact  and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.","description_format":"text","description_chars":6494,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-09-29T15:18:05Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/qgenda-solution-architect-on-call","json_url":"https://alion.io/job/qgenda-solution-architect-on-call.json","meta":{"generated_at":"2026-10-18T06:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179593},"rest":"https://alion.io/mcp/rest/get_company?id=179593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqgenda-solution-architect-on-call"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqgenda-solution-architect-on-call"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqgenda-solution-architect-on-call"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qgenda-solution-architect-on-call\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqgenda-solution-architect-on-call"}]}