{"id":1768680,"url":"https://alion.io/job/qima-customer-service-coordinator-5","title":"Customer Service Coordinator","company":{"id":6450,"name":"QIMA","domain":"qima.com","url":"https://alion.io/company/qima","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":221,"ghost_share":0,"stale_share":0.71,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4190},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T06:51:47Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T06:48:42Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.\nOperating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.\nWhat sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?\n The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor.\nKey Responsibilities include:\nCommunicates efficiently with clients: providing quotations, processing orders, and responding to messages.\nHandles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice\nHelps our clients to use our online platform, and encourage them to try out its many useful functions \n In order to succeed in this role, you have:\nA university degree graduate of Business or any related course\nSome work experience in a similar position (at least 1 year)\nOpen to fresh graduates who are highly trainable\nGood command of English","description_format":"text","description_chars":1348,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Consumer Goods","Cybersecurity","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-03T14:43:31Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.498,"p_room":1,"age_days":11,"expected_fill_days":35,"reasons":["conf:4","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/qima-customer-service-coordinator-5","json_url":"https://alion.io/job/qima-customer-service-coordinator-5.json","meta":{"generated_at":"2026-10-14T07:38:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6450},"rest":"https://alion.io/mcp/rest/get_company?id=6450"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqima-customer-service-coordinator-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqima-customer-service-coordinator-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqima-customer-service-coordinator-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qima-customer-service-coordinator-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqima-customer-service-coordinator-5"}]}