{"id":1033988,"url":"https://alion.io/job/qliro-customer-support-representative-norwegian-speaker-full-time","title":"Customer Support Representative - Norwegian Speaker (full-time)","company":{"id":181211,"name":"Qliro","domain":"qliro.com","url":"https://alion.io/company/qliro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T11:32:14Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T12:30:31Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"What we do at Qliro\nAt Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics.\nWhy Join Qliro?\nYou’ll become multi-skilled supporting customers across Sweden, Finland, Norway, and Denmark, handling requests via phone, chat, email, and social media. Your Nordic language skills plus English will help you make an impact in a fast-paced, carefully scheduled environment with real-time KPI tracking. Grow your expertise, collaborate with colleagues, and celebrate successes in an inclusive culture.\nYour Role\nHandle inquiries from merchants’ customers across all Nordic markets.\n\nProvide support via phone, chat, email, and social media.\n\nBe flexible, assisting different markets and processes as priorities shift.\n\nIdentify and resolve issues efficiently while maintaining empathy.\n\nWork toward individual and team KPIs for satisfaction, speed, and accuracy.\n\nCollaborate to improve processes and enhance customer experience.\n\nFollow a structured schedule where every day and task is clearly planned.\n\nWho We’re Looking For\nNative fluency in Norwegian.\n\nFully fluent in English.\nKnowledge of additional Nordic languages is a BIG plus.\n\nPassionate about service and customer experience in a fast-paced, KPI-driven environment.\n\nComfortable shifting focus between channels and markets.\n\nStructured, detail-oriented, proactive, and adaptable.\n\nStrong communicator, quick learner, confident with digital tools.\n\nPrevious customer service experience is a plus, but a positive attitude and willingness to learn are key.\n\nWhat We Offer\nHands-on learning and multi-skilling across markets and processes.\n\nMaster phone, chat, email, and social media support.\n\nCareer growth opportunities within Customer Operations.\n\nCollaborative culture with colleagues who support your development.\n\nModern Stockholm office with flexible working arrangements.\n\nOur Values - The Qliro Way\nObsessed with our customers: Be curious, create WOW, innovate for impact.\n\nChallenge for impact: Work smarter, challenge ideas not people, be accountable.\n\nGrow together: Support each other, collaborate, celebrate successes.\n\nLocation: Qliro, Odenplan, Stockholm\nEmployment: Full-time\nDoes this sound like your next role? What are you waiting for? Apply now and become part of our journey at Qliro!\n\nQliro is an equal opportunity employer. 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