{"id":4028902,"url":"https://alion.io/job/qnr-expert-support-engineer","title":"Expert Support Engineer","company":{"id":831232,"name":"QNR","domain":"qnr.com.gr","url":"https://alion.io/company/qnr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Barcelona, Spain","Garching bei München, Germany"],"countries":["ES","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Hyper-V","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Red Hat","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-10T17:56:15Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:56:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you an Expert Support Engineer? Think bigger about your next move!\nBuild your future with QnR Group.\nJOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSE\nExpert Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group\nRole overview\nWe are looking for an Expert Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will provide high-level consultancy on ICT infrastructure and cybersecurity solutions and act as technical lead.\nAbout QnR Group\nQnR Group is a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities cover software engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.\nAbout the opportunity\nQnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.\nLocation: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).\nWorking hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.\nGood to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.\nRequirements\nWhat you'll work on:\nProviding high-level consultancy for ICT infrastructure and cybersecurity solutions\nMonitoring the market for new technologies and proposing suitable solutions\nDesigning reference configurations, policies and procedures\nProviding technical lead\nWhat you bring:\nA secondary education diploma\nAt least 5+ years of experience in ICT infrastructure and cybersecurity consultancy, design or technical lead roles, or 10+ years of specific domain experience in an international environment\nDeep knowledge of the technical domain in scope and excellent knowledge of the design and implementation of ICT solutions\nVery good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team\nExcellent oral and written communication skills in English, and the ability to interact effectively with client representatives\nNice to have:\nHands-on experience with technologies of the client environment, such as Microsoft Azure or AWS, Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, NetApp storage, Cisco, Fortinet or Palo Alto","description_format":"text","description_chars":2940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","Systems Integrators","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-10T17:56:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T21:28:13Z"},"pay":null,"html_url":"https://alion.io/job/qnr-expert-support-engineer","json_url":"https://alion.io/job/qnr-expert-support-engineer.json","meta":{"generated_at":"2026-11-10T21:28:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":831232},"rest":"https://alion.io/mcp/rest/get_company?id=831232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqnr-expert-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqnr-expert-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqnr-expert-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qnr-expert-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqnr-expert-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4028902}},{"tool":"search_jobs","arguments":{"company":"qnr.com.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4028902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}