{"id":4028909,"url":"https://alion.io/job/qnr-service-delivery-manager","title":"Service Delivery Manager","company":{"id":831232,"name":"QNR","domain":"qnr.com.gr","url":"https://alion.io/company/qnr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Barcelona, Spain","Garching bei München, Germany"],"countries":["ES","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-10T17:56:15Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:56:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you a Service Delivery Manager? Think bigger about your next move!\nBuild your future with QnR Group.\nJOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSE\nService Delivery Manager | Quality & Reliability (QnR), the parent company of QnR Group\nRole overview\nWe are looking for a Service Delivery Manager to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will oversee service delivery, lead the delivery team and keep service quality, budgets and customer satisfaction on track.\nAbout QnR Group\nQnR Group is a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities cover software engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.\nAbout the opportunity\nQnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.\nLocation: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).\nWorking hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.\nGood to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.\nRequirements\nWhat you'll work on:\nIdentifying customer needs and overseeing service delivery within the business context\nLeading the service delivery team, managing conflict and making sure team processes and tasks run efficiently\nManaging finances and budgets\nFinding ways to reduce costs without sacrificing customer satisfaction\nWhat you bring:\nA university degree in Computer Science or a related field\nAt least 3+ years of experience in service delivery management\nProficiency in leading both physical and virtual teams, with solid people management and leadership skills\nExperience in dealing with services provided by third parties\nIn-depth knowledge of escalation procedures, incident management and other service delivery disciplines\nAbility to train and guide junior team members\nStrong organizational skills, resource planning and problem-solving skills\nExcellent oral and written communication skills in English, and the ability to interact effectively with client representatives\nNice to have:\nITIL v4 certification","description_format":"text","description_chars":2809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-10T17:56:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:4","win:early"],"computed_at":"2026-11-10T22:00:48Z"},"pay":null,"html_url":"https://alion.io/job/qnr-service-delivery-manager","json_url":"https://alion.io/job/qnr-service-delivery-manager.json","meta":{"generated_at":"2026-11-10T22:00:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":831232},"rest":"https://alion.io/mcp/rest/get_company?id=831232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqnr-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqnr-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqnr-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qnr-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqnr-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4028909}},{"tool":"search_jobs","arguments":{"company":"qnr.com.gr","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4028909},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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