{"id":2424667,"url":"https://alion.io/job/qode-after-sales-service-admin","title":"After Sales Service Admin","company":{"id":7099,"name":"Qode","domain":"qode.world","url":"https://alion.io/company/qode-world","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T07:00:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T21:55:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are hiring for this role on behalf of our client in the EV automotive industry\nAfter Service Admin\nLocation: Ho Chi Minh City, Vietnam\nWorkplace Type: Onsite\nAbout Our Client\nOur client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.\nRole Overview\nThe Service Admin runs the administration of the after-sales business from the shared Operations desk: claim intake and the OEM claim batch, the parts desk, the after-sales registers, recall tracking and the payment and reconciliation reports.\nThe role sits in Operations next to the Sales Admin and serves the after-sales line against agreed service levels; it holds no technical or commercial judgement - adjudication sits with the Warranty & Parts Specialist, approvals with the Aftersales Manager. Documentation completeness decision on intake; register maintenance; batch preparation and submission.\nThe ideal candidate has done warranty or service administration at a dealer or distributor, works to deadlines without being chased, and keeps registers that an auditor can read.\n1 - Warranty Claim Administration\nReceive claims from points; check documentation completeness; return incomplete claims with reason.\nPrepare the OEM claim batch in the required template by the monthly deadline; record the result; chase open batches.\nReconcile claim results item by item: documentation rejections to chargeback, technical rejections to the Warranty & Parts Specialist's dispute ticket.\nCompile the weekly payment report per point for the Aftersales Manager's issue and Accounting's payment.\n2 - Parts Desk & Parts Orders\nKey dealer parts orders (stock and VOR lanes) into the DMS from the dealer request; attach promotion codes; route price exceptions.\nTrack VOR orders to same-day shipment with Supply Chain; inform points.\nValidate dealer promotion claims and prepare the settlement input.\n3 - Registers\nMaintain the technician certification register with expiry flags; notify the Field Service & Training Specialist and the point before expiry.\nMaintain the bulletin acknowledgement register, replaced-part retention and disposal register, and the recall per-VIN tracker with notification evidence.\n4 - Goodwill, Complaints & Uncollected Vehicles\nRun the control check on goodwill requests (prior goodwill on VIN, recent rejected claim, point ratio) and route to the right tier.\nKeep repeat-fault counters per VIN; open the case record when the counter triggers.\nIssue uncollected-vehicle notices on the schedule and log them.\n5 - Reconciliation & Reporting\nReconcile DMS registrations against the OEM activated-VIN list monthly; raise unregistered-sale flags to the Operations Manager.\nCompile the monthly quality pack data with the Vehicle Engineers.\nPrepare after-sales data for the dealer scorecard before the monthly lock.\n6 - System Data Discipline\nKey second copies into the ERP where no interface exists; keep the two systems matched.\nKeep after-sales master data current: technicians, accounts, point capabilities, retention areas.\nPropose screen and process improvements to the Operations Manager.\nQualification\n3-5 years in service administration, warranty administration or parts administration at a vehicle dealer or distributor\nExperience preparing OEM warranty claim batches and reconciling results\nStrong Excel; experience with a dealer management or service management system\nAccurate data entry; comfortable keeping registers and audit trails\nWorking English for OEM templates; fluent Vietnamese\nCollege or university degree in business administration or related\nPersonal Attributes\nDeadline-driven without supervision\nAccurate and tidy in data\nPolite and firm with points on incomplete paperwork\nOrganised across many parallel registers\nService-minded toward the after-sales team","description_format":"text","description_chars":3949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T07:00:13Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:4","agency","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/qode-after-sales-service-admin","json_url":"https://alion.io/job/qode-after-sales-service-admin.json","meta":{"generated_at":"2026-10-14T22:17:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29973,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7099},"rest":"https://alion.io/mcp/rest/get_company?id=7099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqode-after-sales-service-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqode-after-sales-service-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqode-after-sales-service-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qode-after-sales-service-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqode-after-sales-service-admin"}]}