{"id":2424668,"url":"https://alion.io/job/qode-aftersales-manager-team-leader","title":"Aftersales Manager (Team Leader)","company":{"id":7099,"name":"Qode","domain":"qode.world","url":"https://alion.io/company/qode-world","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T13:17:58Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T14:57:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.\nRole Overview\nThe Aftersales Manager is accountable for all after-sales outcomes and the parts P&L: the certified service network, parts configuration and supply, warranty and claims, recall execution and the quality loop with the OEM.\nThe role leads a technical team of Vehicle Engineers, a Field Service & Training Specialist and a Warranty & Parts Specialist, and sets the service levels under which the shared Operations desk administers claims, parts orders and registers.\nThe ideal candidate has run after-sales and parts for a two-wheeler, automotive or EV distributor across a dealer network, has handled warranty with an OEM end to end, and can turn operating rules into system-enforced controls.\n1 - Service Network Capability & Certification\nOwn the capability gate for every service point: certified technicians, diagnostic accounts, tools, internet, initial parts kit.\nAccept 2S workshop applications on capability; sign the workshop sub-gate for 3S points; name the service partner for sales-only points.\nRun the annual and triggered point audit programme; suspend and reinstate capabilities; raise and clear the service flag.\nExecute the after-sales unwind on dealer termination: capability freeze, open work orders, open claims, parts buy-back at CGM option.\n2 - Parts Configuration, Price Book & Parts Business\nOwn the parts stock configuration by criticality class (levels per part number) and its quarterly review; the CFO signs the configuration and any purchase outside it.\nPrepare the parts price book for Director approval and Finance countersign; approve parts order prices within the delegated limit.\nOwn parts selling and stock clearing: dead-stock list, clearance programmes, write-off requests.\nSet VOR priority rules with Supply Chain; Supply Chain executes procurement, receipt and shipping.\n3 - Warranty, Claims & Goodwill\nOwn the claim policy: point tiers (Probation, Steady, Flagged), thresholds, post-audit; approve claims above the adjudication threshold.\nIssue the weekly payment report to points and the monthly OEM claim batch through the Service Admin; own the reconciliation outcome and the technical dispute decision.\nApprove goodwill within the delegated limit; confirm parts and warranty debt-gate exception requests before the Director.\nAssess repeat-fault cases with Legal and bring them to the Director and CEO.\n4 - Recall, TSB & Quality Loop\nOwn every recall campaign: opening, regulator filing with Legal, stop-sale on unsold VINs, parts reservation, completion tracking and closure reporting.\nApprove technical service bulletins written by the Vehicle Engineers; ensure acknowledgement across the network.\nSend the monthly quality report to the OEM; drive parts-master corrections and configuration changes from field data.\nDeliver per-point after-sales values to the dealer scorecard before the monthly lock; report the parts and service P&L to the Director.\n5 - Vehicle Inbound, PDI, Internal Repairs & Dealer-stock Battery Care\nAssign Vehicle Engineers to inbound checks and pre-dispatch PDI; decide RMA claims on inbound defects.\nDecide repair on transit-damaged and returned units; approve internal repair cost within the delegated tier.\nSchedule battery-care visits to dealer stock from the dispatch-date clock; enforce the consigned-stock recall rule on missed visits.\nOwn the demo and test-ride fleet technical condition and retirement proposals.\n6 - Team, Service Levels & After-sales Systems\nLead and roster the Vehicle Engineers, the Field Service & Training Specialist and the Warranty & Parts Specialist across warehouse, field and desk duties.\nSet and review the after-sales service levels (claim batch timing, payment report cycle, recall tracking, parts desk) delivered by the Service Admin under the Operations Manager.\nAct as business owner for the after-sales modules of the DMS: work order, claims, parts orders, recall, certification; sign requirements and acceptance tests.\nMaintain the after-sales operating process, forms and parameters; propose changes through the Director.\nQualification\n8-12 years in after-sales service and spare parts for a two-wheeler, automotive or EV brand, including at least 3 years managing a dealer or workshop network in Vietnam\nProven end-to-end warranty ownership with an OEM: claim policy, adjudication tiers, batch submission, reconciliation, recovery\nParts planning and parts business experience: stock configuration by criticality, fill rate, dead stock, price book\nRecall or field-campaign execution with regulator filing is an advantage\nTechnical background in vehicle or high-voltage systems; able to lead engineers and judge technical disputes\nHands-on experience with a dealer management system or service management system; able to write requirements and acceptance tests\nStrong control mindset: separation of duties, delegated limits, audit trail\nGood written and spoken English and Vietnamese\nPersonal Attributes\nAccountable for outcomes and numbers\nTechnically credible with engineers and dealers\nDisciplined in rules, thresholds and documentation\nCalm under customer and dealer pressure\nBuilds from the ground up in a start-up environment","description_format":"text","description_chars":5420,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T07:00:13Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:2","agency","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/qode-aftersales-manager-team-leader","json_url":"https://alion.io/job/qode-aftersales-manager-team-leader.json","meta":{"generated_at":"2026-10-19T16:54:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7099},"rest":"https://alion.io/mcp/rest/get_company?id=7099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqode-aftersales-manager-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqode-aftersales-manager-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqode-aftersales-manager-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qode-aftersales-manager-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqode-aftersales-manager-team-leader"}]}