{"id":1481028,"url":"https://alion.io/job/qode-customer-support-analyst","title":"Customer Support Analyst","company":{"id":7099,"name":"Qode","domain":"qode.world","url":"https://alion.io/company/qode-world","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45,"max":50,"currency":"USD","period":"hour","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-29T21:06:09Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T15:47:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Client: FL State Agency\nPosition: Customer Support Analyst\nTerm: 9-month contract with renewal in July 2027\nPay: $45/Hr - $50/HR based upon experience\nLocation: On Site - Tallahassee, FL\nWork Authorization: ONLY USC and GC holder with perm residence\nEducation: Bachelor’s from accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required.\nExperience:\n2+ years of experience supporting tier 1 and tier 2 enterprise software applications;\nExperience working within a Help Desk, Service Desk, or IT Support environment;\nExperience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;\nStrong analytical and troubleshooting with excellent verbal and written communication skills;\nDemonstrated ability to work effectively with both technical and non-technical users;\nAbility to prioritize multiple competing requests in a fast-paced production environment; 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