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Permanent\nSalary: $70K-$80K - No HealthCare Benefits\nLocation: NE Tampa, FL\nEducation: Degree in IT, Computer Science, or related field is preferred.\nCertification: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.\nExperience\nMinimum of 5+ years in an MSP or similar IT support role Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.\nRemote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.\nNetworking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.\nSecurity Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.\nProblem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.\nCommunication & Customer Service: Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.\nTime Management: Ability to manage multiple priorities in a fast-paced environment while working independently.\nPreferred Additional Qualifications\nCloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.\nAutomation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.\nMonitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).\nDocumentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).\nWhat You’ll Do\nTechnical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.\nIncident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.\nNetwork Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.\nSecurity Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.\nBackup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.\nClient Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.\nDocumentation: Create and maintain detailed documentation of client systems, configurations, and support activities.\nProject Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.\nEmergency Support: Provide on-call support for critical issues, including after-hours and weekend support as needed. 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