{"id":2424669,"url":"https://alion.io/job/qode-sales-operations-manager-3","title":"Sales Operations Manager","company":{"id":7099,"name":"Qode","domain":"qode.world","url":"https://alion.io/company/qode-world","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-13T07:00:13Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T14:39:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.\nRole Overview\nThe Sales & After Sales Operations Manager owns the operations desk between CGM and its dealer network for both lines - demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, the after-sales administration desk (claims, parts orders, registers), programme settlement and the dealer scorecard.\nThe role runs the Sales Admin and the Service Admin as one back office serving the sales line and the after-sales line against agreed service levels. It keys and runs deadlines; it does not own commercial or technical decisions - vehicle sales decisions stay with the sales line, parts configuration, prices and claim approvals with the Aftersales Manager. It builds these processes into CGM’s ERP, Dealer Management System (DMS) and CRM as system-enforced rules and acts as business owner for the operational modules from requirement through testing, go-live and improvement.\nThe ideal candidate combines hands-on distribution operations experience with a strong systems mindset, has run a transactional desk to deadlines, and is comfortable designing processes, controls and reporting standards from the ground up in a start-up environment.\n1 - Sales & Inventory Planning\nRun the sales and inventory planning cycle: retail, wholesale and stock per SKU per sales point, consolidation, arbitration and the supply call-off recommendation with Supply Chain.\nMaintain rolling demand forecasts by dealer and point; measure and improve forecast accuracy over time.\nMonitor stock cover, stock ageing and replenishment triggers across the network; flag exceptions.\nPrepare the quarterly target proposal for the Director and the planning inputs for monthly and quarterly reviews; chair the weekly trade meeting and the monthly S&OP.\n2 - Stock Allocation & Order-to-Cash\nOwn stock allocation to dealers and points under the fair-share and scorecard-tier rule, including priority handling under supply constraint and transfers between territories.\nOwn the order-to-cash process end to end: dealer order request, sales order created by the Sales Admin, machine approval, VIN allocation FIFO, payment instruction, PDI request, release record, invoice, dispatch, receipt.\nRun consignment placement, conversion, count and recall, and the dealer stock return process.\nWork with Finance on the debt gate, payment modes and bank guarantees, keeping separation of duties: operations never releases credit.\nEnsure transactional discipline: complete documentation, accurate records, properly logged exceptions.\n3 - After-sales Operations Desk\nRun the after-sales administration through the Service Admin: claim intake and documentation check, the monthly OEM claim batch, reconciliation, the weekly payment report, the parts desk (dealer parts orders keyed into the DMS), registers (technician certification, bulletins, retention, recall per VIN) and goodwill intake.\nAgree and meet the after-sales service levels set with the Aftersales Manager: claim batch timing, payment report cycle, VOR order handling, recall tracking.\nKeep the line boundary: operations keys and runs deadlines; claim adjudication, parts configuration, prices and approvals stay with the after-sales line.\nProvide cross-cover between Sales Admin and Service Admin so neither desk is a single point of failure.\n4 - Dealer & Workshop Master Data, Onboarding & Scorecards\nOwn channel master data at three levels - legal entity, selling point, user - including point type (1S, 2S, 3S), territory, capabilities, service partner links and lifecycle status.\nGive commercial acceptance to new dealers and workshops (1S and 3S after the Sales Admin review; 2S after the Aftersales Manager’s capability acceptance) and activate points on the single onboarding gate.\nCompute, lock and publish the dealer scorecard on the monthly cycle from locked figures, including the after-sales values supplied by the Aftersales Manager; no self-reporting, no restatement.\nAdminister portal accounts and credentials under two-person control; approve point changes with the Director.\nCoordinate with Area Sales Managers and the after-sales team on point openings, changes and closures.\n5 - Programmes, Settlement & Reporting\nFile and publish approved promotion programmes (vehicle and parts), attach programme codes to orders and run settlement packs to VIN and invoice level with Finance.\nCompute and issue dealer commission, incentive and programme statements from verified delivery data; track programme cost per unit against budget.\nAdminister the dispute, adjustment and settlement process with dealers.\nOwn one set of operational KPI definitions and reporting cadence; reconcile figures across ERP, DMS, CRM and reported results to one version of the truth.\nPrepare monthly and quarterly performance packs and ad hoc analysis for the Director.\n6 - Business Systems Ownership (ERP / DMS / CRM)\nAct as business owner for the operational modules of ERP, DMS and CRM: order-to-cash, allocation, channel master data, parts desk, claims administration, settlement and scorecards.\nTranslate operating processes into system requirements, acceptance criteria and user acceptance test scripts; lead testing, go-live support and stabilisation with the Business Systems Manager and vendors.\nRun the manual bridges between systems during the first phase (second-copy entries, reconciliation) and retire them as integrations go live.\nMaintain process documentation, forms, parameters and control rules; drive continuous system improvement.\nEnsure operating rules are enforced by the system rather than by manual routine.\nQualification\n6-10 years in sales operations, commercial operations or distribution management, including at least 3 years in a dealer, distributor or franchised channel environment in Vietnam\nExperience in automotive, motorcycle, EV, consumer durables, FMCG or related industries is preferred\nProven ownership of a sales and inventory planning cycle (PSI or S&OP), stock allocation and sell-in / sell-out reporting for a multi-outlet network\nExperience running or supervising an after-sales or warranty administration desk - claim batches, parts orders, registers - or a comparable transactional back office to deadlines\nHands-on experience with ERP systems - Microsoft Dynamics 365 (F&O or Business Central) or Odoo - covering order-to-cash, inventory and serialized item handling; equivalent depth in SAP or Oracle is accepted\nHands-on experience with a dealer management system and a CRM (Salesforce or equivalent), including lead lifecycle, routing rules and integration with transactional systems\nStrong systems mindset: able to design an operating process and translate it into business requirements, acceptance criteria and test scripts; track record from requirement to go-live\nExperience in commission, incentive or trade programme administration for channel partners is an advantage\nExperience in multinational companies, joint ventures or start-up / growth-stage environments is a plus\nStrong analytical capability: advanced Excel plus Power BI, SQL or an equivalent query tool\nStrong process design, documentation and control discipline; clear on separation of duties\nGood communication and stakeholder management across sales, after-sales, finance, dealers and vendors\nAbility to manage multiple workstreams and deadlines in a fast-paced environment\nGood written and spoken English and Vietnamese\nPersonal Attributes\nStructured and systems-minded\nDeadline-driven, runs a desk without being chased\nAnalytical and detail-oriented\nDisciplined in process, controls and follow-through\nEven-handed between the sales line and the after-sales line\nCollaborative across functions and with external partners\nComfortable building from the ground up in a dynamic business environment","description_format":"text","description_chars":8036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-10-13T07:00:13Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-10-13T16:41:16Z"},"pay":null,"html_url":"https://alion.io/job/qode-sales-operations-manager-3","json_url":"https://alion.io/job/qode-sales-operations-manager-3.json","meta":{"generated_at":"2026-10-13T16:41:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7099},"rest":"https://alion.io/mcp/rest/get_company?id=7099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqode-sales-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqode-sales-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqode-sales-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qode-sales-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqode-sales-operations-manager-3"}]}