{"id":4013075,"url":"https://alion.io/job/qodea-workspace-support-engineer-2","title":"Workspace Support Engineer","company":{"id":4127,"name":"Qodea","domain":"bynd.com","url":"https://alion.io/company/beyond","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iași, Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-10T11:11:36Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T11:11:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work where work matters.\nWe are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet.\nYou will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.\nForget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you’ll be proud to tell your friends about.\nWe look for people who embody:\nInnovation to solve the hardest problems.\nAccountability for every result.\nIntegrity always.\nAbout The Role\nProvide support and advice to clients on the Google Workspace platform, following the processes & best practices \nAdhere to the service level agreements dealing with enquiries in a professional and timely manner\nHave designated MSP customers to serve as Support contact/escalation, chase proactively in tickets etc.\nSupport the Workspace Deployment Specialists and Collaboration Engineers with their project work \nProvide on-call support for clients out-of-hours via a rota system, when needed\nActively learning and developing skills required to support our customer portfolio\nThis role is designed for impact, and we believe our best work happens when we connect. While we operate a flexible model, we expect you to spend regular quality time on site (at our offices or a client location) for collaboration sessions, customer meetings, and internal workshops.\nWhat Success Looks Like\nEssential Skills & Experience:\nDemonstrable experience in a customer-facing service desk/helpdesk role\nPrior experience in a Support & Operations environment, in a 2nd line or in a customer-facing service desk/helpdesk role preferably, in an ITIL environment \nStrong understanding of the Service Management key components: including ticket types, SLA’s and the importance of being able to correctly categorise/prioritise tickets\nAble to build trust quickly and adapt to a variety of different people and situations\nThe ability to analyse and methodically resolve problems, following the pre-established set of troubleshooting steps\nAble to swiftly involve the relevant team members, when a customer escalation is raised\nNatural curiosity and experience in applying technology to resolve customer issues\nBe a confident communicator, able to use terminology to suit the stakeholder’s level of technicality.\nBasic knowledge of change management principles and their relation to projects.\nBasic experience with Linux in Virtual Machine environments: VMware / VSphere, KVM, Xen\nKnowledge of Zendesk or other comparable ticketing systems\nExcellent English, written and verbal.\nDesirable Skills & Experience (Optional):\nTechnical expertise with the Google Workspace Platform is desirable \nExperience in SaaS/IaaS, specifically Google Cloud Technologies is desirable but not essential\nOur Benefits\nWe believe in supporting our team members both professionally and personally. Here's how we invest in you:\nCompensation and Financial Well-being\nCompetitive base salary.\nDiscretionary company bonus scheme.\nEmployee referral scheme.\nMeal Vouchers.\nHealth and Wellness\nHealth Care Package.\nLife and Health Insurance.\nWork-Life Balance and Growth\nBookster.\n28 days of annual leave.\nFloating bank holidays.\nAn extra paid day off on your birthday.\nTen paid learning days per year.\nFlexible working hours.\nSabbatical leave (after 5 years).\nWork from anywhere (up to 3 weeks per year).\nIndustry-recognised training and certifications.\nBonusly: employee recognition and rewards platform.\nClear opportunities for career development.\nLength of Service Awards.\nRegular company events.\nDiversity and Inclusion\nAt Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. 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