{"id":2910419,"url":"https://alion.io/job/qodea-workspace-support-engineer","title":"Workspace Support Engineer","company":{"id":4127,"name":"Qodea","domain":"bynd.com","url":"https://alion.io/company/beyond","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-20T09:34:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T07:18:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"How You'll Shape Our Success\nThe purpose of this role is to act as a point of contact for our clients for Workspace related issues. You will become one with our team, and as such you will aim to support our customers by following the guidance and the processes already in place.\nCore Responsibilities\nProvide support and advice to clients on the Google Workspace platform, following the processes & best practices \nAdhere to the service level agreements dealing with enquiries in a professional and timely manner\nHave designated MSP customers to serve as Support contact/escalation, chase proactively in tickets etc.\nSupport the Workspace Deployment Specialists and Collaboration Engineers with their project work \nProvide on-call support for clients out-of-hours via a rota system, when needed\nActively learning and developing skills required to support our customer portfolio\nRequirements\nWhat You’ll Need to Succeed\nEssential Skills & Experience:\nDemonstrable experience in a customer-facing service desk/helpdesk role\nPrior experience in a Support & Operations environment, in a 2nd line or in a customer-facing service desk/helpdesk role preferably, in an ITIL environment \nA strong understanding of the Service Management key components: including ticket types, SLA’s and the importance of being able to correctly categorise/prioritise tickets\nAble to build trust quickly and adapt to a variety of different people and situations\nThe ability to analyse and methodically resolve problems, following the pre-established set of troubleshooting steps\nAble to swiftly involve the relevant team members, when a customer escalation is raised\nA natural curiosity and experience in applying technology to resolve customer issues\nBe a confident communicator, able to use terminology to suit the stakeholder’s level of technicality.\nConfidence with technology and the Internet\nHas a basic knowledge of change management principles and their relation to projects.\nExcellent English, written and verbal.\nBasic experience with Linux in Virtual Machine environments: VMware / VSphere, KVM, Xen\nKnowledge of Zendesk or other comparable ticketing systems\nDesirable Skills & Experience (Optional):\nTechnical expertise with the Google Workspace Platform is desirable \nExperience in SaaS/IaaS, specifically Google Cloud Technologies is desirable but not essential\nBenefits\nWe believe in supporting our team members both professionally and personally. Here's how we invest in you:\nCompensation and Financial Wellbeing\nCompetitive base salary.\nDe Minimis Allowance. \n13th Month Pay: Equivalent to one month’s base salary, paid every December.\nHealth and Wellness\nMedical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).\nSick Leave: 15 paid days per year, pro-rated from the start date.\nWork-Life Balance and Growth\nAnnual Leave: 28 days per calendar year (January 1 - December 31), pro-rated based on start date.\nBirthday Leave: An extra paid day off for your birthday. \nLearning Leaves: Ten paid learning days per year.\nPhilippine Public Holidays: Statutory holidays are included. \nBereavement Leave: 3 paid days.\nParental Leave: Maternity or Paternity leave. \nFlexible Work Arrangement: Hybrid model (two to three days in the office).\nPeer Recognition: 100 Bonusly points per month for peer recognition.\nDiversity and Inclusion\nAt Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.","description_format":"text","description_chars":3701,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-20T09:34:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":56,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/qodea-workspace-support-engineer","json_url":"https://alion.io/job/qodea-workspace-support-engineer.json","meta":{"generated_at":"2026-10-24T09:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4127},"rest":"https://alion.io/mcp/rest/get_company?id=4127"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqodea-workspace-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqodea-workspace-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqodea-workspace-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qodea-workspace-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqodea-workspace-support-engineer"}]}