{"id":2177910,"url":"https://alion.io/job/qonto-lead-banking-operations-cards","title":"Lead Banking Operations - Cards","company":{"id":52889,"name":"Qonto","domain":"qonto.com","url":"https://alion.io/company/qonto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":37,"ghost_share":0.054,"stale_share":0,"repost_share":0.108,"time_to_fill_p50_days":712,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T12:51:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T05:49:44Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"Join us as Lead Banking Operations, Cards to keep card disputes and card fraud under control across Qonto’s European markets. You’ll lead a team of 7 people and run the full chargeback chain. You’ll also prepare it to scale through our BPO partner, automation and AI, under the guidance of Justine Knop, our Head of Banking Operations Payments.\nWhat you’ll do\nLead and grow your team: Coach the team of 7 and put cross-training and backup rotations in place.\nOwn card disputes end to end: Resolve fraud, commercial and ATM disputes and Mastercard chargebacks within Mastercard and PSD2 rules and make the call on complex cases.\nKeep SLAs and backlog under control: Own the KPIs, forecast workload from live data and absorb spikes and absences by reprioritising.\nScale with BPO, automation and AI: Decide what moves to our BPO partner, to automation or to AI-assisted analysis and what stays with the team, then measure the result.\nCross-team collaboration: Align with Customer Care, AML & Fraud, Risk & Compliance, Product and Ops Engineering to get the team what it needs.\nWhat we’re looking for\nPeople leadership: You’ve led an operational team through volume peaks and absences while keeping SLAs on track.\nPerformance and forecasting: You’ve owned KPIs and SLAs and planned capacity.\nAnalytical Judgement: You stay analytical on ambiguous or high-value cases and understand operational risk and L1/L2 controls.\nAI-native workflow: You use AI tools daily and enjoy working with engineers to automate how operations run.\nLanguages: You’re fluent in French and English.\nDon’t tick every box? Apply anyway.\nWhat we can offer you\nThe whole chargeback chain in-house: Since our move to our own card processor and direct link with Mastercard, you run it from first to second presentment.\nAutomation: AI dispute analysis, automatic alerts and bots are live, and you inherit the roadmap to take them further.\nReal impact: Your decisions on fraud and chargebacks directly affect Qonto’s losses and customer trust.\nA team ready to grow: You’ll lead a diverse team of analysts.\nYour future manager\nYou will report to, Justine, Head of Banking Operations Payments, who leads the team responsible for ensuring smooth and secure payment operations across all Qonto markets. Your manager brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.","description_format":"text","description_chars":2459,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-09T14:24:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":12,"expected_fill_days":712,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/qonto-lead-banking-operations-cards","json_url":"https://alion.io/job/qonto-lead-banking-operations-cards.json","meta":{"generated_at":"2026-10-22T08:18:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52889},"rest":"https://alion.io/mcp/rest/get_company?id=52889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqonto-lead-banking-operations-cards"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqonto-lead-banking-operations-cards"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqonto-lead-banking-operations-cards"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qonto-lead-banking-operations-cards\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqonto-lead-banking-operations-cards"}]}