{"id":4233491,"url":"https://alion.io/job/qra-internship-it-2","title":"Internship IT","company":{"id":3803794,"name":"Qra","domain":"qrafoods.com","url":"https://alion.io/company/qra-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T09:49:01Z","employer_posted_date":null,"last_verified_at":"2026-11-13T09:49:01Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Qra (pronounced Q-ra) - is a modern lifestyle grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.\n\nAs an IT Intern, you will support the Information Technology team in maintaining Qra's IT infrastructure, providing end-user technical support, and ensuring the smooth operation of technology systems across the business. This internship offers hands-on exposure to IT helpdesk operations, hardware and software support, Microsoft 365 administration, networking fundamentals, IT asset management, and infrastructure maintenance.\n\nThis role is ideal for someone who is passionate about technology, eager to learn, and enjoys solving technical problems. You will work closely with experienced IT professionals while developing practical skills that prepare you for a future career in IT support and infrastructure.\n\nKey Responsibilities:\n\nIT Helpdesk & End-User Support\n\nProvide first-level technical support to employees. \n\nTroubleshoot hardware, software, printer, POS, and basic network-related issues. \n\nAssist with user account creation, modification, password resets, and Microsoft 365 administration. \n\nMonitor and update IT support tickets to ensure timely issue resolution. \n\nHardware & Asset Management\n\nSet up and configure laptops, desktops, printers, and peripheral devices. \n\nPerform PC formatting, operating system installation, and software deployment. \n\nMaintain accurate IT asset inventory records. \n\nConduct workstation inspections, preventive maintenance, and support hardware replacement activities. \n\nNetwork & Infrastructure Support\n\nAssist in monitoring network devices, internet connectivity, and WiFi performance. \n\nSupport basic network troubleshooting involving switches, firewalls, and VLANs. \n\nAssist with backup verification and infrastructure health checks. \n\nSupport server room, UPS, and IT equipment maintenance activities. \n\nDocumentation & Continuous Improvement\n\nPrepare and update IT documentation, SOPs, and user guides. \n\nMaintain IT operational records and reports. \n\nSupport IT projects and technology improvement initiatives. \n\nIdentify opportunities to improve IT processes and user support workflows. \n\nRequirements\nWhat we are looking for:\n\nDiploma or Degree student in Information Technology, Computer Science, Information Systems, or a related field. \n\nBasic understanding of computer hardware, Windows operating systems, Microsoft 365, and networking concepts (e.g., IP addressing and WiFi connectivity). \n\nStrong willingness to learn and develop technical skills in IT support, infrastructure, and systems administration. \n\nGood analytical, problem-solving, and troubleshooting abilities. \n\nStrong communication, interpersonal, and teamwork skills. \n\nAble to work independently while collaborating effectively in a team environment. \n\nDetail-oriented with good organizational and documentation skills. \n\nExperience assembling, troubleshooting, or maintaining computer hardware is an advantage. \n\nInterest in IT infrastructure, cybersecurity, or systems administration is preferred.\n\nSkills\nInformation Technology, Information Systems","description_format":"text","description_chars":3194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop 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