{"id":2108060,"url":"https://alion.io/job/qrcgroup-qa-complaints-analyst","title":"QA Complaints Analyst","company":{"id":4444,"name":"QRC Group","domain":"qrcgroup.com","url":"https://alion.io/company/qrcgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"QA","role_family":"QA","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Juncos, Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:27:01Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T17:00:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"QRC Group, LLC is a firm dedicated to offer services to the Pharmaceutical, Medical Devices and Chemical Industries in the validation and regulatory fields.\nLog on now to our website http://www.qrcgroup.com / to learn more about our services and solutions!\n We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.\nDuties & Responsibilities:\nMonitors and tracks all sources of quality detractors utilizing the service database and complaint database.\nEnsures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.\nDevelops solutions to database problems of moderate scope and complexity.\nWrites and assists others in writing standard operating procedures.\nGenerates and identifies significant trends.\nRegularly reports them to management and appropriate cross functional teams.\nProvides advanced technical assistance in the use of information mapping technology.\nProvides support to product review and release functions.\nGenerates moderately complex statistical summaries.\nProvides support to good manufacturing practice auditing.\n Bachelor’s degree or equivalent (related field).\n2-4 years of related professional experience.\nExperience with quality investigations and complaint handling is highly preferred.\nBilingual proficiency in English and Spanish.\nMust be available to work all shifts.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":1624,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-08T21:08:19Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/qrcgroup-qa-complaints-analyst","json_url":"https://alion.io/job/qrcgroup-qa-complaints-analyst.json","meta":{"generated_at":"2026-10-12T18:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4444},"rest":"https://alion.io/mcp/rest/get_company?id=4444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqrcgroup-qa-complaints-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqrcgroup-qa-complaints-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqrcgroup-qa-complaints-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qrcgroup-qa-complaints-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqrcgroup-qa-complaints-analyst"}]}