Sales Support Engineer
First seen by Alion on Oct 11, 2026.
We are currently recruiting a Sales Support Engineer to support the operations of Distech Controls, a brand within the Acuity Inc. group, which is our parent company.
Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.
Job Summary
We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of System Integrators and End-User customers with adoption of the best technology our industry has to offer.
As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities.
You will work directly with your System Integrators, End User Customers, and Regional Sales Managers to create and manage your own schedule of commitments.
You will be joining a solutions sales team with an incredible family-like culture. Your peers will be some of the brightest minds in our industry. We hope the thought of learning about the latest technology in the building controls industry and sharing that knowledge with customers sounds like fun. We look forward to meeting you.
This position is Remote (work from home), based in Singapore and does require company-paid travel.
Key Tasks & Responsibilities (Essential Functions):
- New Product Introductions
- Assist with the development and presentation of tech focused sessions/webminars/lunch and learns
- Supporting new customer onboardings
- Support industry trade show events by assisting with product demonstrations and support with lead generation during events
- Product feature demonstrations
- Providing supplemental product training
- Supporting projects that are adopting new technology for the first time
- Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations
- Provide assistance in project tenders when collaborating with regional sales managers and system integrator partners
Skills And Minimum Experience Required:
- Exceptional knowledge and understanding of the Tridium Niagara Framework. EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution. You should be confident in your ability to take a station from scratch with no templates to a complete automation system.
- A solid fundamental understanding of HVAC systems.
- Ability to think logically and write programs for HVAC control.
- Have a knack for explaining often tough and complicated topics in layman’s terms.
- Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
- Fundamental understanding of MSTP and IP networking
- Ability to show initiative when working independently as well as collaborate closely with internal/external stakeholders as required
- Effective time management skills and ability to assess task urgency and importance to deliver high quality results
Preferred Skills, Experience And Education
- Experience with IoT integrations and API’s
- Ability to write code in computer programming languages such as Python, Java, C++
- Your personal hobbies include tinkering, building, or creating
- Advanced understanding of IP networking
- Experience with Linux and or Docker/Containers
- Tertiary education (either a degree or vocational) is preferred but not required
Skills
Networking Protocols, BACnet, PLC Control Systems, Hmi Interface, Automation Systems, HVAC Controls, HMI Programming, HVAC, PLC, Hmi, PLC Control, Technical Sales Support, Modbus, Tridium, Technical Support