{"id":2594704,"url":"https://alion.io/job/qsourcing-customer-service-coordinator","title":"CUSTOMER SERVICE COORDINATOR","company":{"id":4423592,"name":"Q-Sourcing Servtec","domain":"qsourcing.com","url":"https://alion.io/company/qsourcing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4693},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T06:45:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T10:23:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB TITLE: CUSTOMER SERVICE COORDINATOR\nAbout This Job:\nQ-Sourcing\nLimited trading as Q-Sourcing Servtec is a man power management solutions firm\noperating in the East African Region in the countries of Uganda, Kenya,\nTanzania, Rwanda, and South Sudan.\nOn behalf of\nour client, we are looking for a competent, skilled, and experiencedCustomer Service Coordinator to work in Nairobi, Kenya\nJob Summary:\nThe\nrole will be responsible for providing support in the FFL Imports /exports\nfunction effectively and efficiently in compliance with client and customer\nrequirements.\n\nDUTIES\n& RESPONSIBILITIES:\n·Compliance with local authorities’ requirement for\nimports/exports, including but not limited to:\nüProcessing\nof permits and IDFs\nüCo-ordinate shipping\n& logistics activities per client requirements\nüPrepare\nCertificates such certificates of Origin, (EAC /COMESA)\nüPrepare and dispatch files for customs\nclearance\nüGenerate other\ngovernment agencies clearance documents\n·Implement exports / imports SOPs\n·Maintain exports/ imports records.\n·Receive and record exports / imports customer orders\n·Raise pro-forma invoices for customer orders\n·Communicate with customers to obtain shipment approval\nas soon as possible\n·Prepare export / imports documentation as per customer\nrequirements\n·Prepare export documentation to comply with terms of applicable\nletters of credit\n·Capture orders in SAP and ensure pack and shelf-life requirements\nper market\n·Support on induction process for new employees\n·Engage with inspection authorities to ensure timely\ninspection\n·Book approved consignments for transit\n·Send pre/post alerts\n·Track shipments to destination\n·Maintain outbound shipments PODs\n·Update clients as necessary.\n·Participate in the implementation of departmental and\nsite EMS objectives.\n\nKNOWLEDGE, SKILLS, AND EXPERIENCE:\nCertification inbusiness management, supply chain management, Customs clearance, Freight\nForwarding or its equivalents\n\nExperience in Freightforwarding and customs clearance operations. Minimum 1 year experience\n\nExcellentCommunication skills\n\nDecision-making,problem-solving, creativity\n\nAnalytical skills,attention to detail\n\nAbility tointeract at a high level with clients, senior management, and authorities\n\nAbility to work ina team environment\n\n·Ability to\nwork independently with minimal supervision\n\nInterested\nand qualified applicants should submit their applications through the link\nbelow.\nNote:\nOnly shortlisted applicants will be\ncontacted.\nQ-SOURCING SERVTEC IS AN EQUAL\nOPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.\nRequirements\nCertification inbusiness management, supply chain management, Customs clearance, Freight\nForwarding or its equivalents\n\nExperience in Freightforwarding and customs clearance operations. Minimum 1 year experience\n\nExcellentCommunication skills\n\nDecision-making,problem-solving, creativity\n\nAnalytical skills,attention to detail\n\nAbility tointeract at a high level with clients, senior management, and authorities\n\nAbility to work ina team environment\n\n·Ability to\nwork independently with minimal supervision","description_format":"text","description_chars":3102,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T06:45:40Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","agency","win:early","comp:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/qsourcing-customer-service-coordinator","json_url":"https://alion.io/job/qsourcing-customer-service-coordinator.json","meta":{"generated_at":"2026-10-16T10:44:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9287,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423592},"rest":"https://alion.io/mcp/rest/get_company?id=4423592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fqsourcing-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fqsourcing-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fqsourcing-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/qsourcing-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fqsourcing-customer-service-coordinator"}]}