{"id":3531477,"url":"https://alion.io/job/quad-bridge-level-2-it-support-technician","title":"Level 2 IT Support Technician","company":{"id":686755,"name":"Quad Bridge","domain":"quadbridge.com","url":"https://alion.io/company/quadbridge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":57000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:17:12Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T19:16:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Technical Customer Support Specialist - Level 2\n\nCe poste est également affiché en français.\nWho We Are:\nQuadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.\nWe are Quadbridge. See how we’re building tomorrow’s solutions, together. \nKey Responsibilities \nThis role reports to the Team Lead- Managed Services. \nClient-Facing Support\n· Work across multiple client environments with varying configurations and policies\n· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents\n· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication\n· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates\n· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required\nNetworking & Security Infrastructure\n· Troubleshoot and support network infrastructure, including:\no LAN/WAN environments\no Wi-Fi access points and controllers\no VPN connectivity (site-to-site and client VPN)\n· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)\n· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access\n· Identify security risks or misconfigurations and recommend remediation following best practices\nSystems, Virtualization & Cloud\n· Support on-premise and virtualized infrastructure, including:\no Server and Storage environments\no Virtualization platforms\no Backup solutions (e.g. Veeam)\n· Assist with deployment, maintenance, and troubleshooting of:\no Physical servers, storage, and network hardware\no Virtual machines and supporting services\n· Support cloud and hybrid environments, including:\no Microsoft 365 administration (users, groups, licensing, security settings)\no Azure or cloud-hosted workloads (identity integration, networking, access issues)\nTools, Process and Continuous Improvement\n· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools\n· Accurately log time, work performed, and configuration changes\n· Contribute to internal documentation, runbooks, and knowledge base articles\n· Identify opportunities for automation, standardization, and improved security posture\n· Stay current with evolving networking, infrastructure, and security technologies\n· Participate in onboarding/offboarding processes for client users\nOperations & Team Collaboration\n· Participate in a rotating after-hours and weekend on-call schedule\n· Collaborate closely with Level 1 technicians, senior engineers, and project teams\n· Provide guidance and mentoring to junior team members on infrastructure and security issues\n· Adhere to IT service management and security best practices\nQualifications:\n3+ years of experience in a technical support or MSP environment\n· Strong hands-on experience with:Networking fundamentals (LAN/WAN, Wi-Fi, VPN)\nFirewalls and network security concepts\nWindows Server and Active Directory\n Microsoft 365 administration\nStorage, Backup and Virtualization platforms\n\n· Experience supporting hybrid environments (on-prem + cloud)\n· Proven ability to troubleshoot complex infrastructure and security-related issues\n· Strong written and verbal communication skills\n· Ability to manage multiple priorities and work independently\nStrong written and verbal communication skills in both English and French \nNice-to-have:\nExperience with Azure networking, identity, or security services\nExposure to endpoint protection, email security, or SIEM tools\nITIL training or practical service management experience\nScripting or automation experience (PowerShell, etc.\nEducation & Certifications\nDiploma or degree in Information Technology, Computer Science, or related field\nIndustry certifications (Microsoft, networking, security, virtualization)\nWhy Quadbridge:\n\nInvest in Your Future - Benefit from our RRSP program to help you plan ahead \nGrow With Us - Take advantage of ongoing professional training and development opportunities.\nComprehensive Coverage - A complete health, dental, life, STD and LTD insurance plan\nTop-Tier Equipment - We provide everything you need to do your best work.\nA Vibrant Workplace - Join us for monthly social and team building events.\n\nBring Your Best Friend - Our offices are pet-friendly!\nQuadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met\nWork Schedule:\nMonday to Friday, 8:30 a.m. to 5 p.m.\nFull-time, permanent, Hybrid \nSalary Range:\n$70,000 to $80,000 per year, plus annual bonus\nApplication deadline: Applications reviewed on a rolling basis\nThis posting is for an existing vacancy","description_format":"text","description_chars":5358,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-30T16:13:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":78,"reasons":["conf:0","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":57000,"is_top_pay":false},"html_url":"https://alion.io/job/quad-bridge-level-2-it-support-technician","json_url":"https://alion.io/job/quad-bridge-level-2-it-support-technician.json","meta":{"generated_at":"2026-11-02T22:09:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686755},"rest":"https://alion.io/mcp/rest/get_company?id=686755"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquad-bridge-level-2-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquad-bridge-level-2-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquad-bridge-level-2-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quad-bridge-level-2-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquad-bridge-level-2-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3531477}},{"tool":"search_jobs","arguments":{"company":"quadbridge.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3531477},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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