Client Integration Specialist

Location: Middleburg Heights, OH | Hybrid - 3 days onsite per week after initial 100% onsite period (approx. 3 mos.)

Purpose: Quadax, a leader in healthcare revenue cycle management, is seeking an Integration Specialist to support custom and standardized data integrations between clients’ business applications (e.g., laboratory information system) and Quadax’s commercial revenue cycle management applications. This includes new integration builds, enhancement requests from application users, testing and troubleshooting. The Client Service Integration Specialist will collaborate closely with clients and Quadax’s PMO, Implementation, Client Engagement, Integration Specialists, IT and Integration Development teams in fulfilling and supporting the integration delivery.

Key Responsibilities:

• General oversight of client data interfaces to Quadax Revenue Cycle Systems, including but not limited to:
  • API, real-time, and batch/SFTP data exchange coordination
  • Analysis and preliminary design of both new client interfaces and enhancements to existing interfaces
  • Documentation of business rules and functional edits for new development
  • Testing oversight and assistance
  • Request logging and maintenance for change control compliance
• Initial review and analysis of interface-related issues
  • Perceived defect analysis - outcome vs. expectation
  • Unprocessed or missing file review (post-identification)
  • Consultation with development staff as necessary
• Participation in new client implementation meetings as well as existing client project specific meetings for enhancements or new development
• Client communications to support implementations and enhancement clarifications, in conjunction with Client Engagement staff
• Coordination with Quadax staff to ensure proper project prioritization and adherence to deliverable timelines
• All other duties as assigned

Education/Experience:

• Bachelor’s degree in Information Technology/Management, or relevant field of study
• Understanding of software applications and related database structures, file systems, and administrative concepts
• Knowledge of common medical data schemas (HL7, JSON, FHIR) preferred
• Experience in secure data exchange methods, including but not limited to SFTP, FTPS, API, VPN
• Experience in orchestrating/configuring data transformations
• Detail-oriented with strong organizational and multi-tasking skills
• Experience in customer service and/or software support
• Strong interpersonal and written communication skills
• Analytical with strong organizational, time management and multi-tasking skills
• Knowledge of medical billing / revenue cycle management considered a plus
• Proficient with Microsoft Office applications.

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.