{"id":841567,"url":"https://alion.io/job/quadbridge-systems-administrator-internal-it","title":"Systems Administrator, Internal IT","company":{"id":686755,"name":"Quadbridge","domain":"quadbridge.com","url":"https://alion.io/company/quadbridge","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":157000,"period":"year","method":"role_country_seniority_unknown","sample_n":259},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"Copilot","optional":true},{"name":"ITIL","optional":true},{"name":"Power Automate","optional":true}],"status":"live","first_seen_at":"2026-07-21T13:40:16Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-09-23T22:32:25Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":63},"description":"Systems Administrator, Internal IT\nWho We Are:\nQuadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.\nWe are Quadbridge. See how we’re building tomorrow’s solutions, together. \nRole Overview\nReporting to the SVP, Technology, Services & Innovation, the Systems Administrator will provide internal IT support across end-user computing, Microsoft 365, identity, applications, endpoints, and technology infrastructure. This role will handle internal IT tickets, support business users, maintain core systems, and contribute to internal IT improvement and automation projects.\nThis is an intermediate-level role suited for someone with strong hands-on IT support experience, a solid Microsoft 365 foundation, and the ability to troubleshoot both end-user and server-side issues.\nKey Responsibilities:\nInternal IT Support\nProvide timely support for employee desktop, laptop, mobile, application, access, printer, VPN, and collaboration issues.\nOwn internal IT tickets from intake to resolution, including documentation, communication, and escalation.\nSupport onboarding, offboarding, account provisioning, device setup, and access changes.\nMicrosoft 365 & Identity\nAdminister and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, groups, security settings, and user access issues.\nSupport Entra ID, MFA, conditional access, permissions, and identity-related troubleshooting.\nAssist with M365 configuration, governance, documentation, and service improvements.\nSystems & Infrastructure\nSupport Windows and, where applicable, macOS/iOS/Android devices.\nSupport device lifecycle management, including provisioning, configuration, updates, troubleshooting, and retirement.\nManage endpoint policies, software deployment, patching, and compliance using endpoint management tools, such as Microsoft Intune and Defender.\nSupport Windows Server, Active Directory, file services, permissions, backup, monitoring, and virtualized infrastructure.\nTroubleshoot common server-side issues related to authentication, file access, permissions, performance, services, connectivity, backup status, and business applications, escalating complex issues when required.\nSupport day-to-day security hygiene, including access reviews, endpoint protection alerts, patch compliance, account security, and basic incident triage.\nEscalate security risks or suspicious activity according to internal procedures.\nProjects, Automation & Continuous Improvement\nParticipate in internal IT projects, upgrades, migrations, process improvements, and system rollouts.\nMaintain documentation, runbooks, knowledge base articles, and standard operating procedures.\nUse PowerShell, automation tools, and AI-assisted workflows to improve repeatable IT tasks such as onboarding, offboarding, ticket routing, reporting, documentation, device management, and Microsoft 365 administration.\nSupport internal adoption of AI-enabled productivity tools where appropriate.\nComfortable experimenting with AI tools to improve documentation, troubleshooting, and IT service delivery while following company security and governance standards.\nQualifications:\n3-5 years of progressive IT support, systems administration, or internal IT experience.\nStrong hands-on experience supporting end users, endpoints, business applications, and Microsoft 365.\nWorking knowledge of Windows Server, Active Directory, Entra ID, group policy, permissions, and access management.\nExperience troubleshooting desktop, application, network connectivity, VPN, printer, device, and collaboration issues.\nFamiliarity with backup, patching, monitoring, endpoint management, and IT documentation.\nBasic scripting or automation experience, preferably PowerShell.\nStrong communication skills and ability to support users with different technical skill levels.\nNice-to-have:\nExperience with Microsoft Intune, Autopilot, Defender, or endpoint management platforms.\nFamiliarity with Azure / Entra ID administration beyond basic user management.\nExperience with Power Automate, PowerShell, or workflow automation.\nExposure to AI productivity tools such as Microsoft Copilot or similar tools.\nExperience supporting hybrid work environments.\nITIL Foundation or practical IT service management experience.\nExperience with backup, monitoring, ticketing, RMM, or asset management tools.\nEducation & Certifications:\nDiploma or degree in Information Technology, Computer Science, or related field\nIndustry certifications (Microsoft, networking, security, virtualization)\nWhy Quadbridge:\n\nInvest in Your Future - Benefit from our RRSP program to help you plan ahead \nGrow With Us - Take advantage of ongoing professional training and development opportunities.\nComprehensive Coverage - A complete health, dental, life, STD and LTD insurance plan\nTop-Tier Equipment - We provide everything you need to do your best work.\nA Vibrant Workplace - Join us for monthly social and team building events.\n\nBring Your Best Friend - Our offices are pet-friendly!\nQuadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met\nWork Schedule:\nMonday to Friday, 8:30 a.m. to 5 p.m.\nFull-time, permanent, Hybrid/remote options available \nLanguage Requirement: \nThis role requires professional proficiencyin English to support collaboration with employees, distributors and customers outside of Quebec.\nApplication Deadline: Applications reviewed on a rolling basis.\nThis posting is for an existing vacancy.\nCe poste est également affiché en français.","description_format":"text","description_chars":6142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-12T22:11:29Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.44,"age_days":63,"expected_fill_days":43,"reasons":["conf:0","stale_co","win:tail","crowd:"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/quadbridge-systems-administrator-internal-it","json_url":"https://alion.io/job/quadbridge-systems-administrator-internal-it.json","meta":{"generated_at":"2026-09-24T01:15:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}