{"id":1774508,"url":"https://alion.io/job/quadient-field-service-technician-2-5","title":"Field Service Technician 2","company":{"id":4822,"name":"Quadient","domain":"quadient.com","url":"https://alion.io/company/quadient","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-02T16:08:03Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-28T05:26:40Z","board_verified":false,"closed_at":"2026-10-28T05:26:40Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.\nOur success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.\nIt’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.\n The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.\nInstall, service or upgrade equipment onsite at customer locations.\nConfigure hardware and embedded software components after installation.\nPerform advanced configuration and servicing of hardware and software business applications.\nFacilitate installations of production equipment with project management teams.\nDiagnose general and advanced technical issues, troubleshoot problems and identify solutions to ensure the effective functioning of equipment and controls.\nCarry out expert-level troubleshooting on large equipment.\nTest equipment to troubleshoot the issues.\nPerform routine maintenance on technology equipment.\nProvide remote support alongside onsite attendance.\nKeep clients apprised of progress during maintenance or a down-system situation.\nEscalate issues in a timely manner.\nCollaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.\nProvide training and guidance to customers on the proper operation and maintenance of products, including teaching customers how to use the equipment properly.\nMentor and guide other junior technicians.\nEnsure continuous improvement by sharing knowledge.\nMaintain all tools and equipment used during service calls.\nManage the stock of replacement parts and equipment.\nTravel to customer sites frequently, up to 100%, holding a valid driver's licence with a clean driving record.\nLift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.\n 6+ years of experience in Customer Service or equivalent experience, preferred.\n6+ years of electrical / mechanical installation, troubleshooting and repair experience, preferred.\nAbility in reading technical diagrams, manuals and schematics.\nProficiency in reading technical diagrams, manuals and schematics, preferred.\nTroubleshooting and repairing both hardware and electronic components, preferred.\nPREFERRED SKILLS\n\nAbility to diagnose and repair base level equipment\nAbility to diagnose and repair mid level equipment\nAble to communicate effectively with customers, sales, and technology teams\nExperience with Mail-related equipment, or parcel lockers a plus\nStrong attention to detail and follow-up skills with the ability to identify and resolve problems\nAbility to problem solve and operate independently\nStrong organizational skills with the ability to multi-task and adapt as priorities change\nKnowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.\nTurn your passion into performance. Apply now.\nThis posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.\nRewards & Benefits\nFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. \nEndless Learning: Access global opportunities for growth through our 24/7 online learning platform. \nInclusive Community: Join our Empowered Communities and engage in our Philanthropy program. \nComprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. \nCaring for Wellbeing: Access our complimentary employee assistance program for mental health support. \nSmart Work at Quadient\nAt Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.\nBe yourself at Quadient\nOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.\nWe will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at \nQuadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. \nPeople. 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