{"id":347098,"url":"https://alion.io/job/quadient-field-service-technician-ii","title":"Field Service Technician II","company":{"id":4822,"name":"Quadient","domain":"quadient.com","url":"https://alion.io/company/quadient","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T12:48:48Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-21T11:49:14Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.\nOur success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.\nIt’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.\n The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.\nReporting directly to the Field Service Manager this role is responsible for:\nInstall, service or upgrade equipment onsite at customer locations\nDiagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls\nProvide training and guidance to customers on the proper operation and maintenance of products\nConfiguring hardware and embedded software components after installation\nPerforming routine maintenance on technology equipment\nTesting equipment to troubleshoot the issues\nKeep clients apprised of progress during maintenance or a down system situation\nMaintaining all tools and equipment used during service calls\nTeaching customers how to use the equipment properly\nManaging the stock of replacement parts and equipment\nWillingness to travel to customer sites frequently, up to 100%.\nValid driver's license, with a clean driving record\nCollaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions\nAdvance configuring and servicing hardware and software business applications\nProducts Assignment\nSmall/Medium/Large Mailing Systems\nSmall/Medium/Large Document Systems\nParcel Lockers\nAddressing Systems Small/Medium/Large\nShipping/Accounting/Tracking Software\n High School Diploma/GED or equivalent work experience\n1+ years of experience in Customer Service or equivalent experience, preferred\n1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred\nAbility in reading technical diagrams, manuals, and schematics\nTroubleshooting and repairing both hardware and electronic components, preferred\nProficiency in reading technical diagrams, manuals, and schematics, preferred\n+ years of experience in Customer Service or equivalent experience, preferred\n3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred\nAbility in reading technical diagrams, manuals, and schematics\nAbility to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teams\nExperience with Mail-related equipment, or parcel lockers a plus\nStrong attention to detail and follow-up skills with the ability to identify and resolve problems\nAbility to problem solve and operate independently\nGeneral organizational skills with the ability to multi-task and adapt as priorities change\nAbility to diagnose and repair mid level equipment\nDiagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls\nStrong organizational skills with the ability to multi-task and adapt as priorities change\nCan lift or move 50lbs with or without accommodation. Within OSHA guidelines\nAbility to mentor/train jr technicians\nKnowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.\nTurn your passion into performance. Apply now.\nTypical Business Title(s): Field Service Technician\nDefinition: Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Determines most cost-effectiverepair/resolution to minimize customer downtime.\nIs an entry-level position and may require basic knowledge of job procedures and tools, technical education is not necessarily required. May require the following proficiency:\n- Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures\n- Work is closely supervised\n- Communicates information that requires little explanation or interpretatio\n- For the USA: typically non-exempt position\nRewards & Benefits\nFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. \nEndless Learning: Access global opportunities for growth through our 24/7 online learning platform. \nInclusive Community: Join our Empowered Communities and engage in our Philanthropy program. \nComprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. \nCaring for Wellbeing: Access our complimentary employee assistance program for mental health support. \nSmart Work at Quadient\nAt Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.\nBe yourself at Quadient\nOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.\nWe will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at \nQuadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. \nPeople. Connected.","description_format":"text","description_chars":7169,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Delivery"],"lifecycle":[{"event":"open","at":"2026-09-05T18:40:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":2,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.465,"p_room":0.28,"age_days":63,"expected_fill_days":21,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/quadient-field-service-technician-ii","json_url":"https://alion.io/job/quadient-field-service-technician-ii.json","meta":{"generated_at":"2026-10-21T15:26:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4822},"rest":"https://alion.io/mcp/rest/get_company?id=4822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fquadient-field-service-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fquadient-field-service-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fquadient-field-service-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/quadient-field-service-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fquadient-field-service-technician-ii"}]}